Antonia Burbridge
West Bromwich
Summary
Experienced in managing heavy caseloads of complex individuals.
Confident & effective at managing difficult cases and making knowledgeable and educated decisions.
Creative and practical problem solver.
Compassionate and driven professional with strong interpersonal skills and solid understanding of rehabilitation principles.
Demonstrates excellent conflict resolution abilities and keen sense of empathy, fostering positive relationships and promoting behavioural change.
Committed to making meaningful difference within our community.
Compassionate, none judgmental and experienced at developing bespoke support plans for vulnerable individuals.
Understands the importance of building trusting work relationships with service user to allow rapport ensure positive outcomes, to optimise assessments, interventions and programme outcomes.
Experience of working with partnership agencies such as police, social services, drug services, women’s aid, housing and many other support services.
Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Understands the importance of excellent case management and report documenting.
Manages complex data with excellent organisation.
Motivated and passionate in supporting vulnerable individuals to achieving success and positive futures.
Overview
14
14
years of professional experience
Work history
Probation officer
HMPPS
West Bromwich
01.2023 - Current
- Supported in community reintegration with effective counselling sessions.
- Prepared court reports, aiding in fair sentencing decisions.
- Addressed probation violations, maintaining public safety and order.
- Maintained detailed case notes, enhancing data tracking efficiency.
- Administered drug tests for ensuring adherence to probation conditions.
- Provided emotional support to families of offenders, fostering a more supportive environment for reform.
- Managed caseloads for improved probationer tracking and accountability.
- Produces progress reports, providing updates on probationer's status and behaviour change.
- Developed tailored behavioural modification plans to address offending patterns.
- Facilitated group therapy sessions for enhanced social skills development.
- Collaborated with multidisciplinary teams to ensure comprehensive support services.
- Provided vocational guidance for increased employment opportunities post-release.
- Offered crisis intervention services during emergencies or stressful situations.
- Conducted risk assessments to facilitate safe community reentry.
- Referred clients to supportive resources such as substance abuse treatment programs, enhancing their recovery journey.
- Coordinated with law enforcement agencies to apprehend absconding individuals.
- Ensured compliance with court orders by performing regular home visits.
- Helped resolve probationer issues with housing, employment and healthcare.
- Created and maintained parole hearing information to keep leadership up-to-date on offender status.
- Collaborated with senior leadership during decision-making processes and created thorough offender reports for corrective action planning.
- Determined appropriate supervision levels by conducting risk and needs assessments.
- Wrote progress reports and testified under oath at court hearings.
- Compiled statistical data for monthly, quarterly and annual reports.
- Collaborated with families to provide maximum support.
- Conducted investigations into violations and other allegations.
- Worked with schools, rehabilitation programs and mental health facilities.
- Arranged and implemented offender prison release programs.
- Supervised offenders to reduce risk to the community.
- Maintained personal contact with offenders through office and community visits.
- Built positive, productive client relationships for enhanced social support.
- Attended regular training and supervision workshops for improved service user support.
- Kept detailed, accurate records for well-maintained care continuity between support staff.
- Partnered with external support networks to deliver holistic client care.
- Prepared reports for legal action and provided evidence in court.
Housing officer
Claremont Living
Birmingham
01.2021 - 01.2023
- Managed rent arrears cases, helping tenants devise repayment plans thus reducing overall debt levels in properties managed.
- Ensured compliance with health and safety regulations across all properties, contributing to a safer living environment for tenants.
- Facilitated resident meetings, leading to better communication and understanding between tenants and management.
- Improved housing standards with regular property inspections and maintenance coordination.
- Developed strong partnerships with social services organisations to assist vulnerable tenants effectively.
- Provided advice on welfare benefits facilitating increased financial stability for residents.
- Mediated disputes between tenants, resulting in a peaceful living environment.
- Drafted reports on housing conditions which led to significant improvements in property maintenance procedures.
- Handled eviction proceedings within legal guidelines; ensuring fair treatment of all parties involved.
- Advised and assisted tenants with housing matters and queries.
- Worked with income recovery team to resolve breaches of tenancies in line with established procedure.
- Conducted periodic visits, reporting issues and incidents in line with procedure.
- Maintained impeccable condition of properties, monitoring delivery of reactive repairs to deliver high standard of housing in line with laws and regulations.
- Facilitated smooth running of tenancy audits by completing documentation ahead of deadlines.
- Assessed suitability of applicants for social housing reducing instances of tenancy failures.
- Enhanced tenant satisfaction by providing timely and effective resolution of housing issues.
- Conducted needs assessments to identify potential improvements in housing provisions.
Neighbourhood housing officer
Rochdale borough Housing
Rochdale
03.2017 - 01.2021
- Ensured rent collection in a timely manner for smooth operations.
- Streamlined the application process for prospective tenants.
- Conducted regular estate walkabouts, ensuring cleanliness and safety standards were met.
- Coordinated repair works quickly, reduced disruption to residents' lives.
- Reviewed and updated housing policies regularly, maintained up-to-date knowledge of regulatory changes.
- Facilitated conflict resolution between neighbours to maintain harmony.
- Handled sensitive information discreetly whilst maintaining confidentiality at all times.
- Investigated resident complaints for effective resolution.
- Collaborated with social services agencies to support vulnerable tenants effectively.
- Liaised with contractors for maintenance work completion within expected timeframes.
- Managed property inspections, ensured compliance with housing regulations.
- Maintained accurate records of all property-related transactions, improved transparency.
- Enforced tenancy rules firmly yet fairly, contributed to a respectful living environment.
- Prepared tenancy agreements accurately, minimised legal discrepancies.
- Promoted ethical work practices to provide person-centred service exceeding regulatory responsibilities.
- Assessed and recommended improvements to amenities based on feedback from residents.
- Increased tenant satisfaction with prompt response to maintenance requests.
- Built strong relationships with residents through open communication channels.
- Assisted in budget preparation for annual maintenance planning and expenditure control.
Breakdown coordinator
RAC
Walsall
04.2012 - 03.2017
- Resolved customer complaints effectively, maintaining brand reputation
- Streamlined communication processes, improving team coordination.
- Alleviated stress for stranded motorists through professional roadside assistance coordination.
- Addressed customer queries, improved overall service quality.
- Liaised with insurance companies, assisted in claim processing for clients.
- Maintained high standards of customer service during stressful situations such as multiple simultaneous breakdown incidences.
- Handled confidential information professionally and abided by data protection rules at all times.
- Enhanced customer satisfaction by promptly addressing all breakdown complaints.
- Complied strictly with company policies, regulations, health and safety norms whilst performing duties.
- Coordinated emergency response teams for swift resolution of breakdowns.
- Developed safety protocols to prevent onsite accidents during repair work.
- Streamlined workflow to reduce waiting times during peak hours.
- Ensured efficient operations by coordinating and managing breakdown services.
- Investigated and resolved issues with transport services.
- Made time-sensitive decisions to keep transport services running on-time and meet objectives.
- Arranged reliable and smooth passenger services to maximise customer loyalty.
- Despatched personnel and transport vehicles based on current demand and load requirements.
Education
NVQ Level 3 - Childcare
Sandwell college
West Bromwich 06.2014
NVQ Level 2 - Childcare
Sandwell college
West Bromwich 06.2012
GCSEs - Science
Churchfields High School
West Bromwich 06.2000
GCSEs - English
Churchfields High School
West Bromwich 06.2000
GCSEs - Maths
Churchfields High School
West Bromwich 06.2000
Skills
- Case note writing
- Legal documentation writing
- Electronic monitoring tools
- Correctional facility experience
- Diversity sensitivity
- Child protection awareness
- Rehabilitation programmes coordination
- Social services awareness
- Safety oriented
- Family support interventions
- Employment support provision
- Housing assistance familiarity
- Service provider collaboration
- criminal justice understanding
- Resettlement programmes
- Restorative justice principles
- Therapeutic processes
- offender supervision
- Drug testing procedures
- Therapeutic listening
- Data Entry
- Conflict Resolution
- Training and Development
- Case Management
- Professional boundaries
- Motivational strategies
- File reviews
- Substance abuse
- Confident
- Risk and needs assessments
- Data gathering
- Victim support
- Supervising residents
- Criminal law knowledge
- Court report documentation
- Alcohol and drug tests
Timeline
Probation officer
HMPPS
01.2023 - Current
Housing officer
Claremont Living
01.2021 - 01.2023
Neighbourhood housing officer
Rochdale borough Housing
03.2017 - 01.2021
Breakdown coordinator
RAC
04.2012 - 03.2017
NVQ Level 3 - Childcare
Sandwell college
NVQ Level 2 - Childcare
Sandwell college
GCSEs - Science
Churchfields High School
GCSEs - English
Churchfields High School
GCSEs - Maths
Churchfields High School