Isla McKenzie
Stranraer
Summary
I am friendly and approachable with excellent communication and organisational skills, capable of managing schedules and customer/patient inquiries with grace. Skilled in multitasking and maintaining calm, professional environment. I am committed to enhancing patient experiences and ensuring smoothly run dental practice.
Overview
2
2
years of professional experience
Work history
Waitress
Coffee Bean
Stranraer, Dumfries and Galloway
08.2025 - Current
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Ensured smooth cafe operation by effectively managing tables
- Assisted with inventory management, streamlined cafe operations.
- Met special dietary requests with careful preparation and presentation of dishes.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Collaborated with kitchen staff to ensure order accuracy.
Waitress
Craignelder
Stranraer, Dumfries and Galloway
05.2024 - 08.2025
- Advanced team efficiency by assisting in training new waitstaff members.
- Enhanced guest satisfaction through attentive and prompt service.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Improved customer satisfaction by providing efficient and friendly service.
- Provided top-notch service to customers, improved overall dining experience.
- Ensured smooth restaurant operation by effectively managing reservations system.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
Education
NPA - Level 6 - Business and IT
Stranraer Academy
Stranraer 08/2023 - 06/2024
National 5 - English
Stranraer Academy
Stranraer 06/2023 - 08/2024
National 5 - Art and Design
Stranraer Academy
Stranraer, Dumfries and Galloway 08/2023 - 06/2024
National 5 - Art and Design
Stranraer Academy
Stranraer, Dumfries and Galloway 08/2023 - 06/2024
National 5 - Practical Cookery
Stranraer Acadedmy
Stranraer, Dumfries and Galloway 08/2023 - 06/2024
National 5 - Early learning and childcare
Stranraer Academy
Stranraer 08/2022 - 06/2023
National 4 - Biology
Stranraer Academy
Stranraer, Dumfries and Galloway 08/2022 - 06/2023
Skills
- Resilient under pressure
- Good time management
- Front-Desk etiquette application
- Online booking system operation
- Interpersonal communication excellence
- Telephone system operations
- Professional telephone manner
- Payment collection
- Staff training capabilities
Affiliations
- Walking
- Socialising with friends
- Watching live music
Accomplishments
When attending my 6th year at Stranraer Academy I was a prefect, I was part of an assisted reading group who peer mentored S1's called "Scotland Reads".
About me
I am a motivated and responsible person with a strong interest in starting my career in a professional healthcare setting. I am friendly, well organised and confident communicating with people of all ages. I learn quickly, enjoy working as part of a team, and always aim to make others feel comfortable and supported. I am excited about the opportunity to contribute to a well established dental practice by providing excellent customer service, maintaining an organised reception area, and helping ensure patients have a positive experience from the moment they arrive.
Timeline
Waitress
Coffee Bean
08.2025 - Current
Waitress
Craignelder
05.2024 - 08.2025
NPA - Level 6 - Business and IT
Stranraer Academy
08/2023 - 06/2024
National 5 - English
Stranraer Academy
06/2023 - 08/2024
National 5 - Art and Design
Stranraer Academy
08/2023 - 06/2024
National 5 - Art and Design
Stranraer Academy
08/2023 - 06/2024
National 5 - Practical Cookery
Stranraer Acadedmy
08/2023 - 06/2024
National 5 - Early learning and childcare
Stranraer Academy
08/2022 - 06/2023
National 4 - Biology
Stranraer Academy
08/2022 - 06/2023