ISHIKA ISHIKA
West London
Summary
Highly organised Administrative Officer with over three years’ experience supporting busy teams through accurate record keeping, meeting coordination, diary management and high‑volume inquiries. Skilled in handling sensitive information, maintaining databases, preparing documents and managing shared mailboxes with strong attention to detail. Confident communicator with experience working in fast‑paced environments, solving problems quickly and supporting colleagues professionally. Strong interest in operational support within inspections, enforcement and regulatory work, with proven ability to deliver efficient, reliable and compliant administrative services.
Overview
4
4
Languages
1
1
Certification
5
5
years of professional experience
Work History
Office Administrator (Operations & Business Support)
SIGMA.AI Data Ltd
2022.12 - Current
- Provide comprehensive administrative support including diary management, travel bookings, meeting coordination and preparing documentation.
- Manage high‑volume shared mailbox enquiries, ensuring timely, accurate and professional responses.
- Coordinate meetings by preparing agendas, taking minutes, tracking actions and maintaining organised SharePoint folders.
- Maintain digital records, update databases and ensure GDPR compliance when handling sensitive information.
- Liaise with external partners (landlords, contractors, service providers) to support smooth operational delivery.
- Support onboarding processes including Right to Work checks, HR records, system access and equipment allocation.
- Process invoices, expenses and procurement requests with high accuracy and attention to detail.
- Support staff and new starters with clear communication, empathy and professionalism.
- Improved administrative processes, increasing operational efficiency by 20%.
- Successfully onboarded 17 employees in one month with full compliance and high service quality.
Senior Healthcare Assistant
Promised Health Care
2022.07 - 2022.11
- Managed sensitive patient enquiries and provided person‑centred support to individuals and families.
- Maintained confidential records and updated documentation in line with safeguarding and GDPR requirements.
- Supported appointment coordination and administrative processes in a regulated, fast‑paced environment.
- Communicated professionally with clinical teams, demonstrating empathy and resilience.
Healthcare Support Assistant
Avant Health Care
2022.02 - 2022.06
- Supported operational administration, filing, documentation and accurate data entry.
- Assisted clinical teams with record management and patient-related documentation.
- Worked calmly under pressure while supporting vulnerable individuals in challenging situations.
Education
BSc (Hons) - Forensic Science
University of West London
London, ENG2025-01
Skills
- Customer Service & Enquiry Handling
- Handling Sensitive Information with Confidentiality
- Multi‑Channel Communication (phone, email, face‑to‑face)
- Stakeholder Engagement & Professional Communication
- Administrative Operations & Process Coordination
- Record Keeping & Data Accuracy
- Microsoft Office & Microsoft 365 (Outlook, Excel, Word, Teams, SharePoint)
- Meeting Coordination, Minutes & Action Logs
- Onboarding Processes & Right to Work Checks
- Safeguarding & GDPR Compliance
- Problem Solving & ‘Right First Time’ Approach
Certification
- GDPR Awareness
- Health & Safety
- Fire Marshal
- ACT Awareness
- Level 2 Medication Handling & Administration
Languages
Hindi
Proficient
C2
English
Proficient
C2
Punjabi
Proficient
C2
Urdu
Beginner
A1
Timeline
Office Administrator (Operations & Business Support)
SIGMA.AI Data Ltd
2022.12 - Current
Senior Healthcare Assistant
Promised Health Care
2022.07 - 2022.11
Healthcare Support Assistant
Avant Health Care
2022.02 - 2022.06
BSc (Hons) - Forensic Science
University of West London