KATARZYNA GAJEWSKA
Doncaster,South Yorkshire
Summary
A friendly and reliable customer service professional with experience in dealing with customers and solving problems. I have strong communication skills and a confident telephone manner. I am comfortable using computers, including Microsoft Word and Excel, and I learn new systems quickly. I work well under pressure, manage my time effectively, and enjoy working as part of a team. I am motivated to provide excellent service and support customers in a professional way.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Quality Control Inspector Assistant
NEXT
South Elmsall
2009.01 - 2025.10
- Ensured accurate and efficient flow of goods.
- Supported operational teams and handled internal queries.
- Maintained high organisational standards.
- Adapted to multiple departments and changes.
- Collaborated to meet deadlines and KPIs.
Beauty Therapist
Angel’s Salon
2006.01 - 2009.01
- Delivered excellent customer service and tailored treatments.
- Managed bookings and client enquiries.
- Handled payments professionally.
- Built rapport and strong client relationships.
Front of House Practice
Hotel Bryza & Hotel Gołębiewski
2005.01 - 2006.01
- Assisted guests with check-ins, enquiries, and payments.
- Resolved complaints promptly.
- Allocated rooms and issued keys.
- Ensured a positive customer experience.
Education
NVQ Level 3 - Beauty Therapist
White Rose College
Doncaster 2021.09 - 2022.08
NVQ Level 2 - Beauty Therapist
Doncaster College
Doncaster 2020.09 - 2021.07
Certificate of Higher Education - Post-secondary school of cosmetology.
TEB Education
Poland 2007.09 - 2009.07
Level 3 (A-level / BTEC level) - Hospitality and Tourism
Technical College of Hospitality & Tourism
Poland 2002.09 - 2006.06
Skills
- Excellent communication & active listening
- Customer service & enquiry handling
- Problem solving & conflict resolution
- Professional telephone manner
- Strong digital literacy & fast learner
- Microsoft Word & Excel
- Team collaboration & adaptability
- Working under pressure & meeting deadlines
- Multitasking & time management
Certification
- ETA Level 1 Certificate in Digital Contact Centre
- ETA Level 1 Award in Cybersecurity
- Gateway Level 2 Award in Digital and IT Skills
- Full UK Driving Licence
Languages
Languages: English
Fluent
Polish
Native
Affiliations
- Fitness, travel, and continuous self-development, including improving communication and digital skills.
Timeline
NVQ Level 3 - Beauty Therapist
White Rose College
2021.09 - 2022.08
NVQ Level 2 - Beauty Therapist
Doncaster College
2020.09 - 2021.07
Quality Control Inspector Assistant
NEXT
2009.01 - 2025.10
Certificate of Higher Education - Post-secondary school of cosmetology.
TEB Education
2007.09 - 2009.07
Beauty Therapist
Angel’s Salon
2006.01 - 2009.01
Front of House Practice
Hotel Bryza & Hotel Gołębiewski
2005.01 - 2006.01
Level 3 (A-level / BTEC level) - Hospitality and Tourism
Technical College of Hospitality & Tourism
2002.09 - 2006.06