Summary
Overview
Work History
Education
Skills
Timeline
Generic

ADEDOYIN ADEDIPE

Nottingham

Summary

Experienced in reviewing financial documents and digital records. Effective at directing, monitoring and inspiring team members to complete accurate and timely investigations and reports. Talented in training employees, solving complex problems and making sound decisions.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

19
19
years of professional experience

Work History

Customer Service Advisor

HMRC
10.2022 - Current
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Tracked customer service cases and updated service software with customer information.
  • Promptly responded to inquiries and requests from prospective customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Cross-trained and backed up other customer service managers.
  • Maintained up-to-date knowledge of product and service changes.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.

Customer Service Advisor

SKY
04.2022 - 10.2022
  • Described product highlights and benefits to help guide purchasing decisions.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained and managed customer files and databases.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Provided information on company offerings to promote products and services to customers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Exhibited excellent people skills during interaction with employees and customers.

Customer Service Representative

EBAY
10.2021 - 05.2022
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Tracked customer service cases and updated service software with customer information.
  • Delivered prompt service to prioritize customer needs.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.

KYC/AML Analyst

WEMA BANK NIGERIA
04.2017 - 10.2021
  • Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.
  • Communicated with compliance manager to thwart potential money laundering or terrorist financing.
  • Read fraud and security risk management-related articles and white papers and took part in webinars to keep abreast of changes in fraud and security landscape.
  • Documented research findings to support risk-based decision-making and resolution to escalated fraud incidents.
  • Partnered with fraud manager to research and investigate cases.
  • Investigated fraud referrals and performed research to minimize risk and resolve inquiries.
  • Interacted with law enforcement agencies, regulators and financial institutions to coordinate investigations related to fraudulent activities.
  • Scrutinized and reported on discrepancies in financial records and documents.
  • Built and established strong professional relationships with clients and financial institutions.
  • Negotiated with vendors and suppliers to obtain best financial terms.
  • Trained and supervised junior financial examiners, explaining procedures and protocols.
  • Reviewed financial documents, pointing out and correcting financial errors.
  • Developed and delivered compliance training to team members and bank staff.
  • Completed quarterly assessments of financial and performance records and reports to promote operational improvements.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved safety procedures to create safe working conditions for workers.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Analyzed and reported on key performance metrics to senior management.
  • Increased profit by streamlining operations.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Kyc/KYC/AML Compliance Analyst

ECOBANK NIGERIA
09.2004 - 05.2017
  • Read fraud and security risk management-related articles and white papers and took part in webinars to keep abreast of changes in fraud and security landscape.
  • Investigated fraud referrals and performed research to minimize risk and resolve inquiries.
  • Recommended new software tools and enhancements to improve fraud detection, prevention and reporting efforts.
  • Partnered with fraud manager to research and investigate cases.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Onboarded new employees with training and new hire documentation.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved safety procedures to create safe working conditions for workers.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed detailed plans based on broad guidance and direction.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Increased profit by streamlining operations.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.


Education

MBA - Business Administration And Management

Obafemi Awolowo University
Nigeria
10.2009

Bachelor of Arts - African Languages, Literatures, And Linguistics

University Of Ibadan
Nigeria
10.2003

Skills

  • Credit Decisions
  • Credit Risk
  • Credit Analysis
  • Oral and Written Communications
  • Information Verification
  • Verbal and Written Communication
  • Risk Assessment
  • Report Preparation
  • Excellent Communication
  • First Aid/CPR
  • Microsoft Office
  • Decision-Making
  • Regulation Enforcement
  • Supervision and Leadership
  • Compliance Management
  • Investigation Leadership
  • Procedure Optimization
  • Policy Assessment
  • Forensic Financial Analysis

Timeline

Customer Service Advisor

HMRC
10.2022 - Current

Customer Service Advisor

SKY
04.2022 - 10.2022

Customer Service Representative

EBAY
10.2021 - 05.2022

KYC/AML Analyst

WEMA BANK NIGERIA
04.2017 - 10.2021

Kyc/KYC/AML Compliance Analyst

ECOBANK NIGERIA
09.2004 - 05.2017

MBA - Business Administration And Management

Obafemi Awolowo University

Bachelor of Arts - African Languages, Literatures, And Linguistics

University Of Ibadan

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ADEDOYIN ADEDIPE