Isabella Zaidi
Purley,Surrey
Summary
Experienced professional with expertise in garage operations, workflow organisation, and quality control practices. Demonstrates proficiency in garage software and possesses extensive knowledge of auto repair processes. Skilled in customer relations, ensuring seamless communication and satisfaction while maintaining high operational standards. Committed to optimising efficiency and delivering exceptional service within the automotive industry.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Service technician
National Tyres and Autocare
Croydon
2024.03 - Current
- Inspected exhaust systems, ensured lower emission levels achieved effectively.
- Diagnosed malfunctions, resolved underlying problems quickly and efficiently.
- Achieved safety assurance by conducting meticulous brake system checks.
- Improved customer satisfaction with efficient and thorough servicing tasks.
- Carried out scheduled and routine maintenance on small and large vehicles.
- Implemented preventive maintenance plans that prolonged the lifespan of machinery and equipment substantially.
Customer service advisor/Assistant manager
National Tyres and Autocare
Croydon
2023.03 - 2024.03
- Prioritised urgent jobs efficiently to maintain steady workflow under high pressure situations.
- Delivered excellent customer service, improving the garage's reputation within the local community.
- Handled complex technical issues, ensuring minimal disruption to garage operations.
- Increased customer satisfaction by implementing efficient vehicle repair and maintenance procedures.
SIA security
SIA
London
2020.01 - 2023.03
- Patrolled assigned areas at specified intervals as part of routine duties.
- Conducted daily equipment checks to ensure operational readiness.
- Identified potential threats by conducting thorough risk assessments.
- Utilised conflict resolution skills to defuse potentially volatile situations effectively.
Project management assistant
Virgin Media
Hammersmith, Hammersmith and Fulham
2021.06 - 2023.01
- Streamlined project management processes by implementing digital tools and software's.
- Promptly addressed queries from clients or stakeholders to maintain excellent relationships.
- Conducted research to provide insightful data for strategic decision-making processes.
- Developed progress reports on a regular basis, keeping all stakeholders informed about the projects' status.
Supervisor
Sainsbury's Local
Croydon
2019.02 - 2021.01
- Led team meetings, ensured clear communication amongst all members.
- Managed daily operations to increase productivity.
- Facilitated monthly training sessions for enhanced staff performance.
- Oversaw inventory management to avoid any shortage or excess stock issues.
Telephone sales agent
John Lewis & Partners
Kingston upon Thames
2017.09 - 2019.02
- Demonstrated resilience during challenging sales calls, ensured business continuity.
- Collaborated with team members to reach collective sales targets.
- Met daily outbound calls target consistently, optimised productivity levels.
- Adapted communication style according to individual client needs, achieved higher customer satisfaction rates.
- Utilised CRM systems effectively to manage client database.
- Managed and escalated complaints effectively, resulting in positive customer outcomes.
Education
GCSEs - GCSE
Thomas more catholic school
Purley, Croydon 2010.09 - 2015.07
Skills
- Workflow organisation
- Proficient in garage software
- Quality control practices
- Auto repair knowledge
- Garage operations handling
- Customer relations
Affiliations
- Going to classic car shows and autojumbles
- Long drives to areas of the UK
- Camping
Timeline
Service technician
National Tyres and Autocare
2024.03 - Current
Customer service advisor/Assistant manager
National Tyres and Autocare
2023.03 - 2024.03
Project management assistant
Virgin Media
2021.06 - 2023.01
SIA security
SIA
2020.01 - 2023.03
Supervisor
Sainsbury's Local
2019.02 - 2021.01
Telephone sales agent
John Lewis & Partners
2017.09 - 2019.02
GCSEs - GCSE
Thomas more catholic school
2010.09 - 2015.07