James Cox
Ware,Hertfordshire
Overview
23
23
years of professional experience
Work history
Diagnostic Technician/ Workshop Controller
Mercedes Benz of Hertford
Hertford, Hertfordshire
2015.10 - Current
- Diagnose and rectify a range of different faults on vehicles whilst using Mercedes test equipment and diagnostics device.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered tasks within tight deadlines and to set KPIs.
- Oversaw daily operations to achieve high productivity levels.
- Support fellow technicians with fault finding
- Looking after the daily running of the workshop, to ensure all technicians are fully utilised and are meeting their individual and company targets via job card allocation and general workshop maintenance.
- Liaising with technical team at Mercedes over complex issues.
- Training apprentices
- High voltage expert on Mercedes Benz Vehicles
Technician
Gannon’s Mercs and Prestige
Hertford , Hertfordshire
2014.10 - 2015.10
- Working on all vehicle brands and varied maintenance work
- Servicing
- Diagnostic
- Repairs
Apprentice/ Maintenance Tech/ Systems Tech
Mercedes Benz of Hertford
Hertford , Hertfordshire
2003.09 - 2014.10
- Completed the Mercedes Benz Apprenticeship Scheme
- Qualified as a maintenance technician which included servicing Mercedes Benz vehicles
- Qualified Systems Technician which involved servicing repairs and some diagnostic work
Education
NVQ Level 3 - Vehicle Technician
Mercedes Benz of Hertford
Hertford Skills
- Vehicle diagnostic
- Workshop coordination
- Workflow organisation
- Knowledge of vehicle systems
- Routine servicing
- Employee training
- Diagnosis and repair
- Vehicle maintenance procedures
- Workshop team leadership
- Staff training and development
- Automotive repair
- High voltage
Timeline
Diagnostic Technician/ Workshop Controller
Mercedes Benz of Hertford
2015.10 - Current
Technician
Gannon’s Mercs and Prestige
2014.10 - 2015.10
Apprentice/ Maintenance Tech/ Systems Tech
Mercedes Benz of Hertford
2003.09 - 2014.10
NVQ Level 3 - Vehicle Technician
Mercedes Benz of Hertford