Isabella Macdonald
Oxford,Oxfordshire
Summary
I am a motivated, reliable, and personable individual with a strong academic foundation and hands-on customer service experience. After achieving strong GCSE results at Didcot Girls' School and recently completing A-Levels in History, Geography, and Theatre Studies at The Cherwell School (with results pending), I am taking a gap year to build professional experience; particularly in the hospitality industry. My diverse work background includes a year at Vue Cinema, where I developed front-of-house and concessions skills, alongside experience volunteering in a charity shop, assisting in a busy pub, and caring for animals at a stables. These roles have equipped me with excellent communication, multitasking, and customer care abilities. I am eager to bring my enthusiasm and professionalism to your establishment.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Team member
Vue Cinema
Oxford, Oxfordshire
2024.06 - 2025.05
- Worked across both concessions (serving food and drinks) and floor duties (greeting guests, checking tickets, and cleaning screens)
- Delivered friendly and efficient customer service, creating a welcoming cinema experience
- Assisted guests by answering queries and directing them to their screens
- Handled cash and card transactions accurately using till systems
- Maintained cleanliness of cinema areas and restocked supplies
- Supported evening, weekend, and holiday shifts in a busy, fast-paced environment
Stables Assistant
Park Cottage Stables
Salisbury, Wiltshire
2019.08 - 2023.02
- Improved stable hygiene by regular mucking out exercises.
- Tended to horses' basic needs, ensuring animal welfare.
- Prepared feed schedules, ensuring balanced nutrition for all horses.
- Monitored horse behaviour to detect any signs of illness or distress.
- Applied positive customer service approach to increase satisfaction levels.
- Working with a diverse range of clients in age, has developed my skill in communication
- Working overnight stays/camps required caring for both young clients and horses
Server/Hostess - Work Experience Placement
The Packhorse Inn, Abingdon
Abingdon, Oxfordshire
2022.06 - 2022.07
- Greeted and seated customers, creating a friendly environment
- Took food and drink orders and ensured prompt service
- Managed transactions and collaborated with team members for smooth service
Charity Volunteer
Scope (Summertown, Oxford)
Summertown, Oxfordshire
2019.03 - 2019.05
- Helped customers and managed donations
- Operated tills and supported inventory management
- Developed customer service and responsibility skills
Education
GCSEs - Maths, Eng Lang, Eng Lit, Biology, Physics, Chemistry, Drama, History, Spanish, Art
Didcot Girl's School
Oxford, Oxfordshire 2021.09 - 2023.08
A-Levels - History, Geography, Theatre Studies
The Cherwell School
Oxford, Oxfordshire 2023.09 - 2025.08
Skills
- Excellent verbal communication skills developed from customer interaction and animal care responsibilities
-Strong teamwork and collaboration abilities cultivated in fast paced environment
- Reliable and punctual, with a track record of consistent attendance
-Quick learner with a positive attitude towards new challenge
- Proficiency in cash handling and card transactions from cinema and pub experience
- Gained versality in the wide and diverse range of experiences
Affiliations
- Gaming
- Art
- Horse riding
- Baking/Cooking (and eating)
- Acting
- Film
- Fashion
Languages
Portuguese
Advanced
Timeline
Team member
Vue Cinema
2024.06 - 2025.05
A-Levels - History, Geography, Theatre Studies
The Cherwell School
2023.09 - 2025.08
Server/Hostess - Work Experience Placement
The Packhorse Inn, Abingdon
2022.06 - 2022.07
GCSEs - Maths, Eng Lang, Eng Lit, Biology, Physics, Chemistry, Drama, History, Spanish, Art
Didcot Girl's School
2021.09 - 2023.08
Stables Assistant
Park Cottage Stables
2019.08 - 2023.02
Charity Volunteer
Scope (Summertown, Oxford)
2019.03 - 2019.05