Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Timeline
Generic

Isabella Macdonald

Oxford,Oxfordshire

Summary

I am a motivated, reliable, and personable individual with a strong academic foundation and hands-on customer service experience. After achieving strong GCSE results at Didcot Girls' School and recently completing A-Levels in History, Geography, and Theatre Studies at The Cherwell School (with results pending), I am taking a gap year to build professional experience; particularly in the hospitality industry. My diverse work background includes a year at Vue Cinema, where I developed front-of-house and concessions skills, alongside experience volunteering in a charity shop, assisting in a busy pub, and caring for animals at a stables. These roles have equipped me with excellent communication, multitasking, and customer care abilities. I am eager to bring my enthusiasm and professionalism to your establishment.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work history

Team member

Vue Cinema
Oxford, Oxfordshire
06.2024 - 05.2025
  • Worked across both concessions (serving food and drinks) and floor duties (greeting guests, checking tickets, and cleaning screens)
  • Delivered friendly and efficient customer service, creating a welcoming cinema experience
  • Assisted guests by answering queries and directing them to their screens
  • Handled cash and card transactions accurately using till systems
  • Maintained cleanliness of cinema areas and restocked supplies
  • Supported evening, weekend, and holiday shifts in a busy, fast-paced environment

Stables Assistant

Park Cottage Stables
Salisbury, Wiltshire
08.2019 - 02.2023
  • Improved stable hygiene by regular mucking out exercises.
  • Tended to horses' basic needs, ensuring animal welfare.
  • Prepared feed schedules, ensuring balanced nutrition for all horses.
  • Monitored horse behaviour to detect any signs of illness or distress.
  • Applied positive customer service approach to increase satisfaction levels.
  • Working with a diverse range of clients in age, has developed my skill in communication
  • Working overnight stays/camps required caring for both young clients and horses

Server/Hostess - Work Experience Placement

The Packhorse Inn, Abingdon
Abingdon, Oxfordshire
06.2022 - 07.2022
  • Greeted and seated customers, creating a friendly environment
  • Took food and drink orders and ensured prompt service
  • Managed transactions and collaborated with team members for smooth service

Charity Volunteer

Scope (Summertown, Oxford)
Summertown, Oxfordshire
03.2019 - 05.2019
  • Helped customers and managed donations
  • Operated tills and supported inventory management
  • Developed customer service and responsibility skills

Education

GCSEs - Maths, Eng Lang, Eng Lit, Biology, Physics, Chemistry, Drama, History, Spanish, Art

Didcot Girl's School
Oxford, Oxfordshire
09.2021 - 08.2023

A-Levels - History, Geography, Theatre Studies

The Cherwell School
Oxford, Oxfordshire
09.2023 - 08.2025

Skills

    - Excellent verbal communication skills developed from customer interaction and animal care responsibilities

    -Strong teamwork and collaboration abilities cultivated in fast paced environment

    - Reliable and punctual, with a track record of consistent attendance

    -Quick learner with a positive attitude towards new challenge 

    - Proficiency in cash handling and card transactions from cinema and pub experience 

    - Gained versality in the wide and diverse range of experiences


Affiliations

  • Gaming
  • Art
  • Horse riding
  • Baking/Cooking (and eating)
  • Acting
  • Film
  • Fashion

Languages

Portuguese
Advanced

Timeline

Team member

Vue Cinema
06.2024 - 05.2025

A-Levels - History, Geography, Theatre Studies

The Cherwell School
09.2023 - 08.2025

Server/Hostess - Work Experience Placement

The Packhorse Inn, Abingdon
06.2022 - 07.2022

GCSEs - Maths, Eng Lang, Eng Lit, Biology, Physics, Chemistry, Drama, History, Spanish, Art

Didcot Girl's School
09.2021 - 08.2023

Stables Assistant

Park Cottage Stables
08.2019 - 02.2023

Charity Volunteer

Scope (Summertown, Oxford)
03.2019 - 05.2019
Isabella Macdonald