Isabella Louth

• Following the teacher's instructions to support children's learning
• Supporting teachers in managing class behaviour
• Helping teachers to plan learning activities and complete records
• Helping children who need extra support to complete tasks one to one or in small groups
• Getting the classroom ready for lessons
• Assisting in personal care, hoisting, medication (I haven't personally done medication or personal care but understand I'd be trained to do so for placements - I have aided in personal care and used a pulse and oxygen finger monitor.)
• Supporting transitions e.g. from the school bus to school or between lessons/activities. Useful to use the countdown method "Choosing will finish in 5,4,3,2,1…choosing has finished, time for Maths"
• Assisting and enabling pupil's access to learning, for example, listening to them read

i247 group is a Fleet Service Provider, call centre company. I work in the tyre sector.

• Ensure smooth transactions with customers using detailed record keeping.
• Maintained high standards of professionalism whilst dealing with complex situations.
• Record and process customer data accurately.
• Actively participate in incoming calls
• Providing positive customer experience using attentive and helpful service - listening to the customer orders, concerns and understand the needs of callers.
• Identify problems, consider alternative solutions and make the correct decisions.
• Undertake multiple tasks during calls e.g. put driver on hold whilst phoning breakdown or garages
• Communicate well with outgoing calls such as breakdown.

• Maintained high standards of cleanliness in dining area by clearing tables quickly.
• Enhanced customer experience with timely delivery of food to tables.
• Assured quality service for all customers by promptly responding to requests and complaints.
• Supported kitchen staff by transferring dishes, utensils and cooking equipment efficiently.

• Organized and maintained files, ensuring easy access and retrieval of information.

• Scheduled appointments and coordinated calendars, ensuring efficient use of time.

• Assisted with various administrative tasks, such as data entry, document preparation, and correspondence.

• Provided support to the team, ensuring smooth operations and effective communication

• Helped with the work charity 'ABC bookclub', keeping inventory and sorting books handed in.