Aliyah Flora
Stotfold,Central Bedfordshire
Summary
Dedicated individual with expertise in customer service, team leadership and education. Ability to be organised, productive and reliable. Experienced in health and safety protocols, food preparation, and POS systems. Possesses strong communication and problem solving skills from prior roles in education and childcare. Able to assist in creating supportive learning environments and adapting teaching methods to meet diverse needs.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work history
SEN teaching assistant
Greenside school
Stevenage , Hertfordshire
09.2024 - Current
- Provided emotional support during challenging situations
- Provided 1-1 support to students, promoting self-confidence
- Helped create sensory stimuli for students to help them regulate
- Supported emotional and educational development of students with additional needs including autism, ADHD and anxiety.
- Helped children with eating, dressing and other aspects of personal care while also encouraging independence.
- Worked closely with students displaying challenging behaviours and assisted in de escalating situations.
Bartender
Castle Rock Brewery
Nottingham
05.2022 - 07.2024
- Performed bar closing duties like cleaning, sanitising and replenishing stock
- Managed busy festival bar for gigs, private hires and annual beer festivals
- Supported other castle rock pubs during periods of low staff
- Built strong relationships with customers and regulars encouraging loyalty
- Learnt about craft beer and ale to give good recommendations to customers
- Collected, washed and put away glassware between guests.
- Thrived in high pressure situations such as cricket and football seasons
- Partially cellar trained
Barista
The chai room
Letchworth Garden City, Hertfordshire
05.2021 - 09.2021
- Warmly greeted and served customers, promptly processing payments to minimise wait times
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty
- Performed all opening and closing duties fully and accurately to maintain cleanliness of cafe equipment
- Ensured all tasks were complete before open and after close as a key holder
- Monitored inventory and cashed up at end of shifts
- Possessesmemorisation skills to maintain drinks menu, ingredients and recipe knowledge
Crew member
McDonald's
Letchworth , Hertfordshire
12.2019 - 07.2021
- Worked fast and accurately to meet customer needs and service goals.
- Trained in food safety and hygiene practices.
- Maintained clean and sanitary food preparation areas and equipment.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Flexibly took on various roles to support workflow.
Education
Bachelor of Science - Psychology
Nottingham Trent University
Nottingham 09.2021 - 06.2024
A-Levels - Psychology
Fearnhill School
Letchworth 09.2019 - 06.2021
A-Levels - Fine art
Fearnhill School
Letchworth 09.2019 - 06.2021
A-Levels - History
Fearnhill School
Letchworth 09.2019 - 06.2021
Skills
- Interpersonal communication
- Organised and reliable
- Independent and collaborative work
- Resilient and creative
- Calm demeanour
- Time management
- Delegating tasks
Affiliations
- Guitar and music production
- Art and Fashion
- Birdwatching
Languages
English
Native
Punjabi
Elementary
Spanish
Intermediate
Volunteering
Volunteered at a nursing home multiple times from helping out with arts and crafts to managing the bar at a party.
Volunteered at Nottingham Green festival as a site steward overlooking the family to make sure health and safety guidelines were followed
Timeline
SEN teaching assistant
Greenside school
09.2024 - Current
Bartender
Castle Rock Brewery
05.2022 - 07.2024
Bachelor of Science - Psychology
Nottingham Trent University
09.2021 - 06.2024
Barista
The chai room
05.2021 - 09.2021
Crew member
McDonald's
12.2019 - 07.2021
A-Levels - Psychology
Fearnhill School
09.2019 - 06.2021
A-Levels - Fine art
Fearnhill School
09.2019 - 06.2021
A-Levels - History
Fearnhill School
09.2019 - 06.2021