Isabella Hughes
Walsall
Summary
Dedicated and proactive Educational Psychology graduate with experience in mentoring, education, and training. Skilled in creating inclusive learning environments that engage and empower diverse learners, ensuring they feel heard and supported to achieve their potential. Strong communication, interpersonal, and organisational skills, with a proven ability to facilitate learning, guide individuals, and make a positive impact in a Learner Welfare Advisor role.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Youth Mentor (Creative Pathways)
New Creativity CIC
West Bromwich, Sandwell
2026.03 - 2026.03
- Deliver creative, wellbeing-focused sessions to boost confidence, engagement, and self-expression.
- Build safe, inclusive spaces and provide 1:1 support, addressing barriers to participation.
- Maintain safeguarding standards, recognising and escalating concerns appropriately.
Team Leader (Juice Bar)
Hay St Market
Sydney, Australia
2025.03 - 2026.01
- Led daily operations, supervising and training staff and ensuring smooth service delivery.
- Built strong customer relationships and resolved issues professionally.
- Developed strategies for improved performance level across the team.
Café All-Rounder and Bartender
Brewtown and PJ O Brien's
Sydney, Australia
2024.04 - 2025.03
- Delivered efficient service, assisted with food prep, stock, and team coordination.
- Managed high-volume service, handling multiple customer orders and queries.
- Supported team operations with professionalism, adaptability, and teamwork.
- Maintained hygiene and safety standards in busy café and bar environments.
Behaviour Mentor
Rivers Primary Academy
Walsall, West Midlands
2023.05 - 2024.01
- Provided pastoral support, improving behaviour, engagement, and learning outcomes.
- Built strong 1:1 relationships, contributing to EHCP/ILP plans and tracking progress.
- Identified and assessed mentees' strengths, weaknesses and areas for development to create tailored mentoring plans.
- Collaborated with staff and external stakeholders, maintaining safeguarding standards.
Graduate Residential Assistant
Taunton School International Middle School
Taunton, Somerset
2022.09 - 2023.03
- Delivered pastoral care in a boarding setting, supporting wellbeing and development.
- Promoted inclusion, resolved conflicts, and maintained accurate welfare records.
- Assisted in creating a welcoming atmosphere for new students by hosting orientation sessions.
- Addressed student concerns promptly, improving overall resident satisfaction.
Camp Counsellor (Seasonal)
Camp Green Lane
Pennsylvania, United States
2022.06 - 2022.08
- Supervised and mentored campers, supporting wellbeing, confidence, and engagement.
- Built trusting relationships and promoted inclusion, teamwork, and resilience.
- Maintained safeguarding standards and led group activities to encourage participation.
Youth Mentor (Voluntary)
ReachOut UK
Manchester, Greater Manchester
2021.11 - 2022.05
- Mentored young people to build confidence, resilience, and achieve goals.
- Acted as a supportive role model and maintained safeguarding awareness.
- Assisted mentees in problem-solving, enhancing their decision-making abilities.
- Helped with coordination and supervision of youth activities and delivered positive interventions.
Education
BSc Educational Psychology (First Class Honours) - Education
University of Manchester
Manchester 2019.09 - 2022.06
Skills
- Pastoral Support & Safeguarding
- Relationship Building & Communication
- Programme Coordination & Organisation
- Data Handling & Record-Keeping
- Digital Skills (Microsoft Office and MIS)
- Stakeholder Collaboration
- Emotional Intelligence & Conflict Resolution
Working Holiday, Australia
March 2024 – February 2026
- Developed resilience, independence, and cultural awareness through international work and travel.
Certification
Level 2 Understanding Children and Young People's Mental Health.
Level 2 Principles of Team Leading (working towards).
References
References available upon request.
Timeline
Youth Mentor (Creative Pathways)
New Creativity CIC
2026.03 - 2026.03
Team Leader (Juice Bar)
Hay St Market
2025.03 - 2026.01
Café All-Rounder and Bartender
Brewtown and PJ O Brien's
2024.04 - 2025.03
Behaviour Mentor
Rivers Primary Academy
2023.05 - 2024.01
Graduate Residential Assistant
Taunton School International Middle School
2022.09 - 2023.03
Camp Counsellor (Seasonal)
Camp Green Lane
2022.06 - 2022.08
Youth Mentor (Voluntary)
ReachOut UK
2021.11 - 2022.05
BSc Educational Psychology (First Class Honours) - Education
University of Manchester
2019.09 - 2022.06