Spencer O'Connell

Supporting young people aged 11–16 through group leadership and one-to-one mentoring focused on wellbeing, confidence and emotional support.

• Improved student wellbeing by providing regular pastoral support sessions.
• Provided guidance on personal issues, resulting in more focused learning experiences.
• Ensured safeguarding procedures were adhered to consistently whilst dealing with sensitive matters.
• Conducted mentoring sessions, promoting self-esteem and confidence amongst students.

General Office administration taks, document creation, creating word reports, office presentations, and design work using Canva and Photoshop.

• Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
• Updated company databases by inputting new employee contact information and employment details.
• Interacted professionally with clients providing excellent service at all times.
• Facilitated internal communication.

• Ensured customer satisfaction by providing attentive service and handling complaints professionally.
• Handled cash register efficiently, ensuring accurate transactions.
• Built rapport with frequent shoppers to foster loyal customer base.
• Assisted customers in finding desired items to enhance their shopping experience.
• Promoted sales and special promotions to increase store revenue.
• Managed stock levels on shop floor for continuous product availability.
• Completed restocking swiftly post delivery arrival to ensure immediate product availability.
• Coordinated closely with management on shop floor layouts and visual merchandising.
• Assisted in inventory counts, maintaining accurate records.
• Handled queries regarding products, providing detailed information as necessary.
• Updated product labelling and pricing to reflect discounts and offers.
• Delivered personalised customer service with a smile to promote return custom.