Isabella Cunningham Lugo
A dedicated student employee with strong knowledge in pharmacy law compliance and emergency medicine basics, offering proficient nutrition advice and over-the-counter medication guidance. Demonstrates strong knowledge of antibiotics and excels in customer service, payment processing, and document filing. Skilled in managing electronic patient records, handling patient enquiries, and ensuring efficient queue management. Adept at using point-of-sale systems and maintaining detailed customer records. Committed to providing accurate medication advice and education while fostering effective communication with a friendly approach.
High-energy individual equipped to support various operations and customer needs. Excels in both autonomous and collaborative roles with strong problem-solving and communication skills. Commended for reliable work ethic and adaptable nature.
Work history
Pharmacy assistant
1 Year 4 Months- Utilised comprehensive knowledge of over-the-counter medicines to offer accurate advice, enhancing customer satisfaction.
- Provided excellent customer service, resulting in repeat business from satisfied customers.
- Welcomed customers to store, fostering a friendly atmosphere and delivering knowledgeable healthcare advice.
- Reduced patient waiting times by effectively managing appointments and workflow through prioritisation and multitasking.
- Prioritised tasks effectively during busy periods, maintaining excellent level of service without disruptions or delays.
- Prepared, labelled and packaged patients prescriptions
- Answered telephones and provided information about order status, shop hours and pharmacy procedures.
- Managed new stock deliveries, ensuring correct drug supplies and safe medication storage.
- Maintained confidential patient records in line with data protection laws.
Assistant swimming coach
2 Years 4 Months- Demonstrated various strokes effectively so that swimmers could mimic the movements accurately.
- Assessed individual abilities and tailored coaching methods to create personalised training plans.
- Helped beginners develop basic skills, leading to increased confidence in water.
- Implemented appropriate warm-up routines, reducing risk of injury.
- Enforced discipline among team members to maintain decorum during practice sessions and competitions.
- Collaborated with head coach in strategising tactics for competitive events which led to better performances.
- Supported head coach in organising training sessions for enhanced team performance. with planning and organising training sessions for improved efficiency.
- Fostered team spirit and camaraderie among swimmers, enhancing overall morale.
- Contributed towards creating a positive learning environment, fostering an atmosphere conducive to growth and development.
- Communicated regularly with parents about swimmer progress, fostering strong relationships. regarding progress of young swimmers, ensuring transparency and trust.
- Maintained accurate records of swimmer progressions to track improvement over time.
- Responded quickly during emergency situations at the poolside maintaining safety protocols.
Skills
Education
GCSEs - Secondary
A-Levels - Sixth form
Affiliations
- Hiking
- Cooking and Baking
- Music
- Dance