Cassidy Williams
Southend-on-Sea,Essex
Summary
Reliable professional with extensive experience in customer service, stock management, and healthcare support. Proven ability to enhance customer satisfaction, maintain precise records, and manage inventory effectively using EPOS and till systems. Strong communication and organizational skills, with a commitment to health and safety standards in fast-paced environments. Quick learner with a proactive approach to problem-solving and holds a full UK automatic driving licence.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Phlebotomist / Healthcare Assistant
Our Future Health / Boots Pharmacy
Southend-on-Sea
2024.02 - 2026.07
- Welcomed and supported patients throughout appointments for the Our Future Health initiative.
- Assisted a workload of 20 to 30 patients a day.
- Obtained patient consent and explained healthcare procedures professionally.
- Performed blood collection procedures following strict clinical protocols.
- Recorded patient information accurately using internal healthcare systems.
- Maintained cleanliness and safety standards in clinical areas.
- Assisted customers with OTC medication advice and liaised with pharmacists.
- Managed healthcare stock and deliveries.
Customer Assistant
Boots Pharmacy
Southend-on-Sea
2023.01 - 2024.02
- Processed customer purchases accurately using EPOS till systems.
- Delivered excellent customer service using Boots HUG engagement standards.
- Assisted with stock deliveries, merchandising, and promotional changes.
- Processed click-and-collect customer orders efficiently.
Christmas Staff
Boots Pharmacy
Southend-on-Sea
2022.09 - 2023.01
- Replenished and organised shop floor stock.
- Assisted with warehouse organisation and deliveries.
- Processed click-and-collect orders using internal systems.
Freelance
Self-Employed Taxidermist
Southend-on-Sea
2019.05 - 2022.09
- Managed independent business operations and online sales platforms.
- Created and priced bespoke taxidermy products.
- Built relationships with suppliers and local businesses.
Education
Healthcare Level One Qualification -
Boots Pharmacy
GCSE - Art
Thorpe Hall School
2012.09 - 2013.09
GCSE - English Literature
Thorpe Hall School
2012.09 - 2013.09
GCSE - English Language
Thorpe Hall School
2012.09 - 2013.09
Maths Level One - undefined
Southend Adult Community College
Skills
- Trained Phlebotomist
- Patient Care & Support
- Blood Collection & Testing
- Healthcare Administration
- OTC Medication Guidance
- Customer Service
- Stock Management & Inventory Control
- EPOS & Till Systems
- Health & Safety Compliance
- Teamwork & Communication
- UK Automatic Driving Licence
Languages
English (Native)
Timeline
Phlebotomist / Healthcare Assistant
Our Future Health / Boots Pharmacy
2024.02 - 2026.07
Customer Assistant
Boots Pharmacy
2023.01 - 2024.02
Christmas Staff
Boots Pharmacy
2022.09 - 2023.01
Freelance
Self-Employed Taxidermist
2019.05 - 2022.09
GCSE - Art
Thorpe Hall School
2012.09 - 2013.09
GCSE - English Literature
Thorpe Hall School
2012.09 - 2013.09
GCSE - English Language
Thorpe Hall School
2012.09 - 2013.09
Maths Level One - undefined
Southend Adult Community College
Healthcare Level One Qualification -
Boots Pharmacy