Summary
Overview
Work history
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
Generic

Gavin Murphy

Holywood,Ards and North Down

Summary

A dedicated professional with extensive retail sales experience, while simultaneously maintaining a friendly and approachable demeanour, with a proven track record in both staff and customer relationship building. I can demonstrate effective multitasking, problem solving, and cash handling skills, all while remaining calm under pressure no matter the circumstances. Also proficient in reception duties, stock control, till operating, and health and safety procedures, I am known for my communication skills and ability to work effectively in a team with an adaptability to ever changing circumstances.

Overview

3
3
years of professional experience
1
1
Certification

Work history

Front of house assistant

National Museums NI
Holywood, Ards and North Down
07.2024 - 09.2025
  • Operated tills to process daily cash and card payments, maintaining till in balance at all times.
  • Maintained a clean kitchen area in the museum sweet shop to ensure efficient hygiene.
  • Greeted visitors at the ticket office to provide a positive first impression of the museum.
  • Undertook training sessions to enhance personal skills and performance.
  • Assisted colleagues during rush hours, maintaining harmony in workflow.
  • Answered phone calls and inquiries, providing information and assistance to callers.
  • Processed and distributed deliveries to both the gift shop and sweet shop.
  • Provided historical information to visitors on the museum to further enhance their experience.

Store Team Member

Home Bargains
Holywood, Ards and North Down
08.2022 - 03.2024
  • Helped create a welcoming atmosphere through friendly interaction with shoppers.
  • Responded promptly to customer enquiries and returns, fostering a positive customer retail experience.
  • Received deliveries at loading bays unloading and organising products promptly for shelves.
  • Participated in staff meetings presenting ideas for improving store efficiency.
  • Utilised till efficiently, resulting in shorter queues and quicker checkouts.

Volunteer worker

Oxfam Charity Shop
Holywood, Ards and North Down
05.2022 - 08.2022
  • Warmly greeted customers, delivering outstanding service from store arrival to departure.
  • Operating the till, processing both sales and customer donations.
  • Logging and organising donations of clothes, toys, books and more in the stockroom.
  • Adapted to changing circumstances and maintained positive attitude in challenging situations.

Education

GCSEs -

Our Lady and St. Patrick's College
Belfast, Northern Ireland
09.2020 - 07.2022

A-Levels - History, Politics, Religious Studies

Our Lady and St. Patrick's College
Belfast, Northern Ireland
09.2022 - 07.2024

Bachelor of Arts - History and International Relations

Queen's University Belfast
Belfast
09.2024 -

Skills


  • Retail sales experience
  • Guest relationship building
  • Effective multitasking
  • Interpersonal diplomacy
  • Cash handling
  • Calm under pressure
  • Reception duties
  • Stock control
  • Till operating
  • Health and safety procedures
  • Cashing up procedures
  • Excellent communication
  • Team player
  • Adaptability to changing circumstances
  • Quick learner

Certification

Health and Safety training

UK Driving license

Accomplishments

    Grade 6 Tuba

    GCSE Excellence award

    City of Belfast distinction award (2022-23)

Affiliations

NI Youth Parliament Representative (2021-22)

Member of several orchestras, currently Queen's University Symphony Orchestra

Numerous performances in venues such as the Ulster hall

Volunteer at British International Studies Association conference (2025)


Timeline

Bachelor of Arts - History and International Relations

Queen's University Belfast
09.2024 -

Front of house assistant

National Museums NI
07.2024 - 09.2025

A-Levels - History, Politics, Religious Studies

Our Lady and St. Patrick's College
09.2022 - 07.2024

Store Team Member

Home Bargains
08.2022 - 03.2024

Volunteer worker

Oxfam Charity Shop
05.2022 - 08.2022

GCSEs -

Our Lady and St. Patrick's College
09.2020 - 07.2022

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Gavin Murphy