Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Rachel Wixted

Tamworth,Staffordshire

Summary

Experienced in catering events supervision with a strong focus on guest relationship building and complaint handling. Proficient in beverage service training and knowledgeable about dietary restrictions and food allergens awareness. Skilled in table setting standards, financial reporting, and health and safety procedures, aiming to enhance operational efficiency and customer satisfaction.

Seasoned professional with focus on delivering exceptional customer service and smooth front-of-house operations. Skilled in team leadership, conflict resolution, and improving guest experiences. Committed to maintaining high standards and fostering welcoming environment.

Overview

21
21
years of professional experience

Work history

Front of house supervisor

Whittington heath golf club
Lichfield, Staffordshire
07.2022 - Current
  • Upheld high standards of hygiene within the establishment, promoting health and safety regulations compliance.
  • Collaborated with management on promotional campaigns to attract new customers.
  • Delegated tasks to staff for efficient workflow management.
  • Handled customer complaints, ensuring swift resolution and client retention.
  • Monitored restaurant ambiance, contributing to a positive dining experience.
  • Ensured smooth operations by effectively managing front of house duties.
  • Coordinated staff schedules to ensure optimal coverage during peak times.
  • Facilitated team meetings for clear communication and goal alignment.

Reception manager

Bannatyne Health Club
Tamworth, Staffordshire
07.2015 - 07.2022
  • Assisted in event planning activities, delivering successful events on premises.
  • Maintained clean and organised front desk area, creating a welcoming environment.
  • Scheduled employee shifts, guaranteeing round-the-clock service availability.
  • Provided excellent customer service for repeat business from guests.
  • Utilised software systems effectively to manage reservations and payments.
  • Handled emergencies adeptly whilst maintaining calm composure.
  • Managed team of receptionists, enhancing overall service quality.
  • Trained new reception staff members, ensuring high standards of customer service.
  • Improved client satisfaction by resolving complaints promptly and efficiently.
  • Coordinated large party bookings, including deposit processing and special order requests.
  • Prepared reception team rota in [Software] to ensure stable coverage.
  • Handled customer complaints calmly and professionally to maintain hotel reputation.

Store manager

Max Spielmann
Tamworth, Staffordshire
11.2004 - 07.2015
  • Facilitated smooth checkouts by maintaining efficient till operations.
  • Handled cash transactions accurately, minimising financial discrepancies at the till.
  • Assisted customers in locating products around the shop floor promptly.
  • Streamlined operations to maximise efficiency and minimise waste.
  • Led training sessions for new employees, equipping them with necessary skills and knowledge.
  • Upheld health and safety regulations within the premises to ensure a safe shopping environment.
  • Implemented promotional displays to increase product visibility and sales.
  • Resolved customer complaints effectively, protecting the store's image and consumer relationships.
  • Managed staff rosters, ensuring adequate coverage during peak times.
  • Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.

Education

GCSEs - Maths

Wood house high school
Tamworth, Staffordshire
01/1989 - 05/1991

Skills

  • Catering events supervision
  • Beverage service training
  • Knowledge of dietary restrictions
  • Food allergens awareness
  • Guest relationship building
  • Table setting standards
  • Financial reporting
  • Health and safety procedures
  • Complaint handling

Affiliations

  • Huge Animal lover I’ve two dogs so spend a lot of time walking.

Timeline

Front of house supervisor

Whittington heath golf club
07.2022 - Current

Reception manager

Bannatyne Health Club
07.2015 - 07.2022

Store manager

Max Spielmann
11.2004 - 07.2015

GCSEs - Maths

Wood house high school
01/1989 - 05/1991

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Rachel Wixted