Key member of the Client Advisers / Account Handling team.
Daily involvement handling all aspects of the insurance lifecycle for commercial clients, including mid-term adjustments and annual renewals.
Principal responsibility for generating accurate risk profiles and reports for a dedicated allocation of clients.
Experience handling clients with a premium spend of up to ~£100-120k, predominantly within the Independent Schools Sector and Charity Sector.
Acting as the main point of contact for clients to advise on queries regarding insurance and risk management, providing accessible and concise guidance.
Frequent correspondence with external stakeholders, including underwriters, surveyors and engineers in order to address problems in a timely manner and devise creative solutions.
Sourcing of competitive quotes to manage client budgeting targets.
Actively collaborating with senior members of the company, including Account Executives and Directors, in order to provide a high level of client service, and deliver on tight deadlines across concurrent pieces of work.
Excellent use of time management skills to manage workload, maximise task completion, and minimise errors.
Highly detail-orientated.
Responsible for delegation of tasks and mentoring junior team members as appropriate.
IT literate, with daily use of Microsoft Office Package, Salesforce and Acturis.
Rights of Way Officer (FTC):
Staffordshire County Council
Stafford
11.2021 - 04.2022
Responsible for conducting independent daily site visits to inspect hazards across the Rights of Way Network, alongside coordinating the required repair and maintenance on behalf of Staffordshire County Council.
Obtained essential experience surveying a variety of issues, including surface water flooding, landslips, damaged bridges, collapsed walls, and illegal obstruction across the county.
Frequently liaised and maintained strong relationships with multiple members of the community, including local politicians, land owners, large corporations, and individual contractors in order to ensure efficiency of problem resolution.
Successfully managed and maintained a complex and varied workload, consistently meeting deadlines.
Developed a strong communication skill set, including the ability to actively resolve conflict in contentious situations.
Regularly used appropriate legislation to compose letters and frame arguments, such as the Highways Act 1980, the Countryside and Rights of Way Act 2000, and the Countryside Act 1968.
Worked effectively within both team and individual contexts.
Effective use of GIS computing programmes, mapping software, and the Microsoft Office package.
Student Consultant:
Newcastle City Council
03.2021 - 09.2021
Assisted the Resilience and Emergency Planning Team as a student consultant with evaluating the safety of events that had taken place during the Covid lockdown period(s), and subsequent "re-opening" of the country on July 19th 2021.
Project lead for investigating the biosecurity of Newcastle Racecourse and St. James' Park for a cross comparison study.
Frequently liaised with Event Organisers and Safety Officers.
Adopted an analytical approach to resolving problems and offering evidence-based solutions for future community safety.
Education
MA: - Risk (Geography) - Merit
University of Durham
2021
BA: - Sport, Exercise and Physical Activity - First Class Honours
University of Durham
2020
Additional
Full, clean driving licence.
Happy to work towards and obtain professional qualifications.
Timeline
Commercial Account Handler
AssuredPartners (Gallagher)
05.2022 - Current
Rights of Way Officer (FTC):
Staffordshire County Council
11.2021 - 04.2022
Student Consultant:
Newcastle City Council
03.2021 - 09.2021
MA: - Risk (Geography) - Merit
University of Durham
BA: - Sport, Exercise and Physical Activity - First Class Honours