ISA HUSSAIN
Summary
Reliable individual motivated to apply strong communication and task management skills to support company operations. Superior focus with eye for detail and proven history of a calm and collected demeanour.
Throughout experiences, I have gained the ability to be an outstanding communicator. I have met various people and taken part in many networking and team building events which has enhanced my level of communication. I work great in a team, effective in a fast paced environment and can be a dynamic individual as I adjust my approach to a task to make sure that it is carried out to the best of my ability.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Call Handler
DHL Patient Transport
Enfield
02.2024 - Current
- Listened actively to caller concerns, questions and priorities.
- Used strategic questioning to extract important details from callers to help plan responsive action.
- Processed and actioned high number of calls during busy periods.
- Triaged calls within desired timeframes, liaising with dispatch and supporting services to provide appropriate support.
Health Advisor
London Ambulance Service NHS Trust
London, Essex
02.2019 - Current
- Take a variety of incoming calls from patients, providing them with an appropriate response to urgent healthcare needs within a timeframe
- Provide advice and guidance under the direct supervision of health care professionals
- Liaise with other agencies and healthcare providers and learn the necessary skills to manage more challenging calls and situations.
- Assist and prioritise patients, supported by computer software to ensure and deliver a quality driven service to callers
Fulfilment Associate
Amazon
Tilbury, Thurrock
10.2018 - 01.2019
- Efficiently and effectively received and stored goods
- Picked customer orders, pack and ship customer orders, accurately read instructions from a scanner
- Process procedures using radio frequency (FR) scanners.
- Loaded packaged goods on to trucks for shipping.
Retail Assistant
Ryman
London, Central London
08.2017 - 08.2018
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
- Delivered outstanding in-store experience through positive and attentive customer service.
- Regularly exceeded weekly sales targets through exceptional service and proven upselling techniques.
Tuition Assistant
Kumon Maths & English
Chigwell, Essex
02.2017 - 07.2017
- Handled various day-to-day admin responsibilities to maintain smooth business operations.
- Supervised and assisted young children with their work
- Marked test papers and gave feedback to students and parents
- Recorded all test results in accordance to subject and ensured that the centre was clean, tidy and safe for the students.
Volunteer Worker
Active Change Foundation
Walthamstow, Waltham Forest
06.2017 - 06.2017
- Showed sensitivity, confidentiality and respect towards clients' needs, providing safe environment for clients accessing services.
- Adhered to charity organisation policies and procedures.
- Coordinated and supported work of volunteers in execution of projects and initiatives.
- Evaluated impact of charitable programmes and made data-driven decisions to improve effectiveness.
Intern
Ernst & Young
London, Central London
04.2017 - 04.2017
- Participated in training and seminars to enhance skills and promote growth.
- Fostered culture of professional conduct within small to medium-sized teams.
- Took part in various types of networking and team building activities
- Carried out presentations to seniors within the firm
Team member
McDonald's
Newbury Park, Redbridge
07.2016 - 09.2016
- Prepared and served food to the best quality possible
- Worked on tills serving customers during busy hours
- Made sure workplace was clean and up to appropriate standards
- Assisted with stock replenishment.
Education
GCSEs - English Language
The Forest Academy
London 07.2016 - 07.2016
GCSEs - Maths
The Forest Academy
London 09.2011 - 07.2016
Skills
- Customer service expert
- Relationship-building
- Problem solver
- Results oriented
- Exceptional communication
Certification
Level 2 In Team Leading - CMI
References
References available upon request.
Timeline
Call Handler
DHL Patient Transport
02.2024 - Current
Health Advisor
London Ambulance Service NHS Trust
02.2019 - Current
Fulfilment Associate
Amazon
10.2018 - 01.2019
Retail Assistant
Ryman
08.2017 - 08.2018
Volunteer Worker
Active Change Foundation
06.2017 - 06.2017
Intern
Ernst & Young
04.2017 - 04.2017
Tuition Assistant
Kumon Maths & English
02.2017 - 07.2017
Team member
McDonald's
07.2016 - 09.2016
GCSEs - English Language
The Forest Academy
07.2016 - 07.2016
GCSEs - Maths
The Forest Academy
09.2011 - 07.2016
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