GEORGIANA ROXANA MIRON
Sale,UK
Summary
Dedicated professional with expertise in social media customer support and fluency in multiple foreign languages. Proficient in quality control, order processing, and the Microsoft Office Suite, ensuring efficient operations and high-quality outcomes. Skilled in reporting and documentation, contributing to streamlined processes and informed decision-making. Committed to leveraging skills to enhance organisational efficiency and customer satisfaction.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work history
Customer Service Manager
Ladbrokes
Manchester
2025.02 - 2026.03
- - Manage daily operations in a high-volume retail environment, ensuring KPI achievement and compliance with company standards.
- - Analyse performance data and customer feedback to identify trends and implement operational improvements.
- - Act as escalation point for complex issues, applying structured problem-solving and decision-making.
On-Site Manager
FDL
Manchester
2024.01 - 2024.08
- - Oversaw daily site operations, ensuring alignment with project timelines and technical requirements.
- - Coordinated between clients and technical teams, translating requirements into clear deliverables.
- - Ensured compliance with safety and operational standards across all activities.
Receptionist
Best Western Cresta Court Hotel
Manchester
2023.05 - 2023.12
- - Managed front desk operations in a fast-paced environment with high attention to detail.
- - Resolved customer issues efficiently, maintaining service quality under pressure.
Account Manager
Global Personnel
2021.10 - 2023.04
- - Managed end-to-end recruitment processes, aligning client requirements with candidate profiles.
- - Built and maintained strong stakeholder relationships, improving retention and delivery outcomes.
- - Maintained accurate data records and reporting for compliance and audit purposes.
Machine operator
Eaton Cooper MTL
Luton, Central Bedfordshire
2016.02 - 2021.03
- Troubleshot mechanical issues, minimising downtime.
- Identified and resolved machine malfunctions for enhanced productivity.
- Collaborated with team members to meet production deadlines.
- Monitored gauges and dials, ensuring optimal operation conditions.
- Adjusted machine settings to optimise performance.
- Utilised specialist tools for precise machine adjustments.
- Performed minor repairs on machinery, reducing need for external technicians.
- Conducted quality control checks, maintaining high product standards.
- Improved efficiency with routine machine checks and adjustments.
- Managed waste disposal from machines responsibly.
Education
HND - Business and Management
Global Banking School
UK 2023.01 - 2024.10
BSc - Electronic Engineering and Telecommunications
University Maritime Constanta (UMC)
RomaniaSkills
- Social media customer support
- Fluency in foreign languages
- Quality Control
- Order processing
- Microsoft Office Suite
- Reporting and documentation
Timeline
Customer Service Manager
Ladbrokes
2025.02 - 2026.03
On-Site Manager
FDL
2024.01 - 2024.08
Receptionist
Best Western Cresta Court Hotel
2023.05 - 2023.12
HND - Business and Management
Global Banking School
2023.01 - 2024.10
Account Manager
Global Personnel
2021.10 - 2023.04
Machine operator
Eaton Cooper MTL
2016.02 - 2021.03
BSc - Electronic Engineering and Telecommunications
University Maritime Constanta (UMC)