Hi, I’m
Inna Volynets
London,GB
Summary
Forward-thinking Assistant Manager skilled at leading teams to efficiently meet goals. Successful background matching employees with roles for maximum performance. Upbeat and proactive with strong focus on continuous operational improvement.
Overview
10
years of professional experience
6
years of post-secondary education
Work history
AirbnbLondon, UK
Manager's assistant
01.2023 - Current
Job overview
- Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
- Oversaw daily operations of the store, including inventory and supply restocking, cash handling and assisting customers.
- Completed opening and closing procedures multiple times per week, completing reporting and security tasks.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
LTD Furniture factory IONCherkasy
Manager - customer service
01.2014 - 02.2022
Job overview
- I have incorporated customer feedback into process and policy planning to improve service.
- I met corporate and statutory guidelines for compliant complaint handling and resolution.
- Took ownership of escalated customer issues and followed through to resolution.
- I Delivered feedback constructively to enhance staff performance.
- Communicated courteously with customers by telephone and email.
- Documented department data and compile accurate reports.
Education
Cherkasy State Technolohical University UkraineCherkasy
Bachelor of Business Administration
09.1993 - 05.1999
TLG LondonLondon
Diploma of Higher Education
05.2023
Gateway QualificationsLondon
Entry Level 3 from Customer servis
07.2023 - 08.2023
University overview
- Completed professional development in customer cervis
Skills
- Outstanding customer service
- Target motivated
- Inspiring leadership
- Orienting and training
- Sales monitoring
- Business administration
- Accounts receivable and payable
- Excel proficiency
- Executive presentation development
- Social media knowledge
- Filing experience
- Managing purchasing activities
- Business correspondence
- Requisition processing
- Microsoft Office proficiency
- Meeting planning
- Report writing
- Prioritisation and time management
- Preparing contracts
- Excel spreadsheets
Languages
English
Upper intermediate
Russian
Native
Ukrainian
Native
Timeline
Gateway Qualifications
Entry Level 3 from Customer servis
07.2023 - 08.2023
TLG London
Diploma of Higher Education
05.2023
Manager's assistant
Airbnb
01.2023 - Current
Manager - customer service
LTD Furniture factory ION
01.2014 - 02.2022
Cherkasy State Technolohical University Ukraine
Bachelor of Business Administration
09.1993 - 05.1999
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