Wei-Ming Zheng Huang
London,United kingdom
Summary
Results-driven Manager's Assistant and Front Desk Receptionist with expertise in customer service and staff coordination. Skilled in complaint resolution and order fulfilment, consistently enhancing guest satisfaction. Capable of managing multiple tasks in fast-paced settings while ensuring accuracy. Bilingual in English and Chinese, enabling effective communication with diverse clientele.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager's Assistant
High Yaki
06.2025 - 10.2025
- Coordinated daily floor operations and assigned staff across front and back of house.
- Handled guest concerns by investigating issues and acting immediately to restore satisfaction.
- Delivered calm complaint handling and inducted new staff for role readiness.
- native english and chinese speaker able to fluently communicate with both customers and colleagues.
- coordinated with team members to meet deadlines during busy periods.
Front Desk Receptionist
Mayflower ltd
07.2018 - 05.2022
- Responded to guest complaints with empathy, offering practical solutions to enhance their stay.
- confirmed customer requirements accurately, coordinated internal and external resources, and ensured 100% on-time order fulfillment.
- Managed telephone switchboard, fielded calls with professionalism, and transferred to appropriate departments.
- managed multiple tasks in a fast-paced environment while maintaining accuracy and service quality.
Education
Bachelor of Science - Biomedical engineering
University of Kent
Canterbury01-2025
GCSEs - Mathematics 8 English 5 Science 9-8
Harris academy south norwood
london01-2020
Skills
- Customer service
- Customer relationship management
- Complaint resolution
- Order fulfilment
- Administrative support
- Staff coordination
- Telephone handling
- Experience with cash handling
- Hospitality etiquette
- Service orientation
Additional Information
- UK citizen able to work anytime
- No sponsorship required
- willing to relocate
Languages
English, Chinese (Mandarin)
First Language
Certification
- Chinese tui-na level 4 certification, during 2026
Interests
- I have learned Chinese medical massage , massaging friends and family as a hobby Enjoy relaxing and helping other feel better Practised Chinese massage techniques for personal wellness
Timeline
Manager's Assistant
High Yaki
06.2025 - 10.2025
Front Desk Receptionist
Mayflower ltd
07.2018 - 05.2022
Bachelor of Science - Biomedical engineering
University of Kent
GCSEs - Mathematics 8 English 5 Science 9-8
Harris academy south norwood