India Holness
London,England
Summary
Dedicated professional with over 4 years of customer service experience and 3 years of working with children. Demonstrates strong skills in child engagement, patient understanding, and resilience building. Proficient in early years care, health and safety knowledge, and emotional and social development support. Adept at parent communication, sale promotions execution, and product knowledge. Committed to fostering empathy development and enhancing customer satisfaction through effective communication skills.Due to my participation in DOFE expedition I have learnt various skills that i use daily for example , self- discipline , dedication and observation .
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work history
Play worker
belleville primary school
Clapham, Lambeth, England
09.2023 - Current
- Developed strong rapport with children by actively engaging in creative play and learning activities.
- Maintained safe and secure environment for children through vigilant monitoring of playground activities.
- Fostered positive relationships with parents to ensure consistent communication regarding child's progress and behaviour.
- Organised daily activities, for example, an arts and crafts schedule, to provide a structured routine for children.
- Created fun, educational games for improved cognitive development in children.
- Prepared nutritious snacks for healthy eating habits promotion amongst the children.
- Provided emotional support during times of distress, promoting mental well-being of all attendees.
- Encouraged physical activity through sports-based games, reinforcing importance of fitness from a young age.
- Dealt with injuries and emergencies promptly and efficiently.
- Confidently communicated with colleagues and children.
- Led games and supervised children between the ages of 3 and 11 years old.
- Developed positive relationships with young people, parents and professionals.
- Provided feedback to parents on progress or concerns regarding child behaviour.
Shop assistant
TK Maxx
Putney, England
04.2023 - 08.2023
- Ensured customer satisfaction by providing attentive service and handling complaints professionally.
- Maintained clean, appealing shop environment for comfortable shopping experience.
- Improved product visibility with strategic shelf arrangements.
- Assisted customers in finding desired items to enhance their shopping experience.
- Facilitated smooth checkouts with efficient bagging and wrapping practices.
- Promoted sales and special promotions to increase store revenue.
- Upheld company policies whilst dealing with returns and exchanges.
- Updated shop floor displays regularly for fresh store appeal.
- Collaborated effectively with team members during busy periods.
- Greeted every customer warmly, promoting friendly atmosphere.
- Conducted price checks at request of customers for clear communication on cost.
- Directed customers towards fitting rooms when needed for convenient try-on experience.
- Handled queries regarding products, providing detailed information as necessary.
- Tagged products quickly and accurately with price tags and stickers.
Cafe worker
Gambado
Chelsea, England
05.2022 - 03.2023
- Ensured cleanliness of cafe premises by performing regular cleaning duties.
- Prepared hot and cold beverages for customers' satisfaction.
- Delivered prompt service to customers, resulting in repeat business.
- Promoted daily specials to increase sales.
- Maintained clean and organised work area, contributing to efficient service delivery.
- Dealt with customer queries and complaints, ensuring high level of customer satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation.
- Prepared fresh pastries and sandwiches daily for a variety of offerings.
- Supported other team members during peak hours for smooth operations.
- Engaged with customers in a polite manner, fostering a welcoming environment.
- Kept up-to-date knowledge about menu items, guiding customers effectively.
- Cleaned and set tables quickly after customers left to maximise play centers capacity.
Party host
Gambados
Chelsea, England
11.2021 - 05.2023
- Ensured guest satisfaction by delivering exceptional service and maintaining a friendly, approachable demeanor.
- Facilitated successful events for enhanced customer experience.
- Achieved smooth operation of parties with careful coordination and planning.
- Organised various activities to engage children, and create a fun atmosphere.
- Created memorable experiences by developing personalised party themes for clients.
- Demonstrated excellent multitasking skills, managing multiple responsibilities concurrently without compromising service quality.
- Hosted and guided party activities, maintaining high energy and enthusiasm.
- Facilitated smooth running of events, averaging 30 children and 30 adult guests.
- Organised various activities to engage guests and create a fun atmosphere, for example, Build-A-Bear workshops, painting for younger children, and dressing up in mascots.
Education
GCSEs -
Bolingbroke Academy
United KingdomA-Levels or equivalent - child play , learning and development
Southfield academy
England 09.2021 - 05.2022
A-Levels or equivalent - travel & tourism
Southfields
England 09.2021 - 05.2022
A-Levels or equivalent - science
Southfields
England 09.2022 - 07.2023
Skills
- Child engagement
- Patient understanding
- Resilience building
- Empathy development
- Early years care
- Health and safety knowledge
- Emotional and social development support
- Parent communication
- Sale promotions execution
- Customer Service (4 years)
- Product knowledge
- Communication skills
- Experence working with children ( 3 years )
Accomplishments
Duke of Edinburgh Bronze and Silver award
- before receiving the the The DofE award you have to participate in three sections : skills for nine months , sports for six months and volunteering in six months . Once the sections are finished you go on a camping expedition for three days then you achieve your awards .
- My skills was cooking and i learnt time management , problem-solving and creativity , which are all skills i use daily .
- the Sport i participated in netball as i was on the team, playing netball helped me develop teamwork and communication skills that i use everyday at work.
- Volunteering in a primary school helped me learn patience and adaptability , skills that I have applied in all my previous jobs and continue to use now .
References
References available upon request.
Timeline
Play worker
belleville primary school
09.2023 - Current
Shop assistant
TK Maxx
04.2023 - 08.2023
A-Levels or equivalent - science
Southfields
09.2022 - 07.2023
Cafe worker
Gambado
05.2022 - 03.2023
Party host
Gambados
11.2021 - 05.2023
A-Levels or equivalent - child play , learning and development
Southfield academy
09.2021 - 05.2022
A-Levels or equivalent - travel & tourism
Southfields
09.2021 - 05.2022
GCSEs -
Bolingbroke Academy
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