Inderpal Hayer

• Demonstrated exceptional leadership skills in effectively managing a team of 16 individuals, providing clear direction and fostering a positive work environment.
• Successfully coordinated and supervised daily operations, consistently meeting or exceeding performance targets and service level agreements.
• Implemented efficient workflow processes, resulting in improved productivity and streamlined operations.
• Conducted regular team meetings and performance reviews, offering constructive feedback and mentoring to support individual growth and development.
• Acted as a point of contact for team members, promptly addressing concerns and ensuring high employee satisfaction.
• Developed and delivered training programs to enhance team members' skills and knowledge, leading to increased competence and job satisfaction.
• Collaborated with cross-functional teams and stakeholders to identify areas for improvement, implementing process enhancements and achieving operational excellence.
• Utilized strong problem-solving abilities to resolve complex issues and ensure smooth workflow, minimizing downtime and optimizing customer service.
• Demonstrated exceptional communication skills in liaising with clients, stakeholders, and team members to understand their needs, provide assistance, and ensure effective service delivery.
• Maintained accurate documentation and records, ensuring compliance with organizational policies and procedures.

• Assisted lead teachers in planning and implementing engaging lesson plans.
• Provided individualized support to students, fostering academic and personal growth.
• Collaborated with teaching team to create an inclusive classroom environment.
• Utilized technology tools to enhance learning experiences and track student progress.
• Developed strong communication and interpersonal skills working with diverse students, parents, and staff.

• Conducted both canvassing and phone-based sales activities to promote and sell windows and related products.
• Built and maintained positive relationships with customers, providing exceptional customer service and addressing inquiries and concerns.
• Demonstrated strong sales techniques, persuasively communicating product features and benefits to potential customers.
• Achieved and consistently exceeded sales targets, showcasing exceptional drive and motivation.
• Collaborated with team members and sales managers to optimize sales strategies and improve overall performance.
• Utilized CRM software to track leads, manage customer interactions, and analyse sales data.