Imranvir Kaur Guraya
Based in Reading,Berkshire
Summary
Dedicated professional with extensive training in NHS EPR systems, including EMIS, Rego, FirstNet, RIO, and patient pathways. Proficient in CPR, AED, and BLS/ILS protocols, with expertise in anaphylaxis and choking response. Multilingual capabilities enhance customer service and support diverse patient interactions. Experienced pharmacy assistant skilled in dosage calculations and stock replenishment, thriving in fast-paced environments while effectively liaising between pharmacists and customers.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Pharmacy Assistant
Day Lewis Pharmacy
Reading , Berkshire
2026.01 - 2026.04
- Supported the safe and accurate dispensing of NHS and private prescriptions under the supervision of the pharmacist while undertaking a formal dispensing qualification.
- Used ProScript pharmacy software to process prescriptions, generate labels, maintain patient medication records, and manage dispensing workflow efficiently.
- Accessed and utilised the NHS Spine to retrieve patient demographic details, prescription information, and Summary Care Records in line with data governance and confidentiality standards.
- Processed and downloaded electronic prescriptions via NHS EPS (Electronic Prescription Service), ensuring timely and accurate dispensing.
- Prioritised and processed NHS 111 urgent prescriptions, ensuring patients received emergency medication promptly and safely.
- Labelled, assembled, and prepared medications for final accuracy checks by the pharmacist, adhering strictly to SOPs and GPhC guidance.
- Advised patients on appropriate over-the-counter (OTC) medications based on their symptoms and conditions, using effective questioning techniques to ensure safe recommendations and referring to the pharmacist when required.
- Provided professional, face-to-face customer service, responding to queries, signposting patients, and promoting appropriate healthcare products.
- Managed repeat prescription requests and liaised with GP surgeries to resolve prescription queries and discrepancies.
- Maintained stock control, date checking, and appropriate storage of medicines in accordance with legal, safety, and regulatory requirements.
- Coordinated prescription collection and delivery services to support continuity of patient care.
- Handled cash transactions and maintained accurate till records.
- Supported daily pharmacy operations including filing, dispensary organisation, and maintaining a clean and efficient working environment.
- Collaborated with multidisciplinary healthcare team for enhanced patient outcomes.
Personal Assistant
H&J Builders Ltd
2021.01 - 2026.01
- Providing high-level administrative support to directors, managing schedules, correspondence, and meeting arrangements to ensure seamless daily operations.
- Coordinating and maintaining records, including contracts, project documents, and financial reports, ensuring accuracy and confidentiality.
- Acting as first point of contact for clients and stakeholders, delivering excellent customer service and professionally handling inquiries on behalf of directors.
- Assisting in managing multiple projects simultaneously, demonstrating strong organisational skills and ability to prioritize tasks under tight deadlines.
- Scheduled appointments and conference calls coordinated seamlessly across different time zones.
NHS Porter
NHSP – Royal Berkshire NHS Foundation Trust
2024.08 - 2025.09
- Efficiently transported patients, medical equipment, and supplies across hospital departments while professionally handling deceased patients with dignity and adhering to strict hospital protocols.
- Maintaining compliance with health and safety regulations, ensuring clean and secure environment while supporting medical staff with urgent material deliveries and patient transfers.
- Collaborating with multidisciplinary teams, demonstrating flexibility, reliability, and strong interpersonal skills in a fast-paced healthcare setting.
Level 3 CRISIS Volunteer
SHOUT UK Charity
2023.06 - 2024.02
- Delivered immediate crisis support through 24/7 online text platform, using advanced communication techniques to de-escalate high-stress situations and ensure saftey.
- Managed sensitive and complex cases with professionalism, adhering to safeguarding protocols and connecting individuals to appropriate resources.
Band 2 Clinical Healthcare Assistant
Berkshire Healthcare NHS Foundation Trust
2023.02 - 2023.09
- Delivered high-quality care to patients in an acute mental health ward, using PMVA (Prevention and Management of Violence and Aggression) training to safely manage and de-escalate incidents involving physically abusive behaviour towards staff and patients.
- Maintained strict adherence to security protocols and safeguarding policies, ensuring a safe environment while managing crises with professionalism and resilience.
- Accurately documented patient observations, interventions, and incidents, upholding data protection standards and contributing to effective care planning.
GP & UCC (Urgent Care Centre) Receptionist
HCRG Care Group
2022.06 - 2023.04
- Provided frontline administrative support, effectively managing patient appointments, queries, and urgent care triage while maintaining excellent rapport with GPs, nurses, HCAs, and fellow admin staff.
- Utilised NHS digital systems, including EMIS, SystmOne, and Docman, to efficiently handle patient records, correspondence, and data entry, ensuring accuracy and compliance with data protection standards.
- Demonstrated proficiency in digital tools and software, streamlining administrative processes and supporting the smooth operation of clinic workflows.
- Delivered exceptional customer service to patients in a high-pressure environment, addressing concerns with empathy and professionalism while maintaining confidentiality.
- Played a key role in coordinating with clinical teams to prioritize urgent cases, showcasing strong communication and organizational skills.
Level 1 Customer Advisor
Wilko
2019.03 - 2022.02
- Delivered exceptional customer service, assisting with product inquiries, and returns, and resolving complaints to ensure customer satisfaction.
- Managed transactions, processed sales, and maintained accuracy in financial dealings, adhering to company policies.
- Collaborated with team to maintain store standards, track inventory, and utilize retail systems for efficient order processing and stock management.
- Demonstrated strong problem-solving abilities, handling difficult situations and maintaining professionalism to enhance customer experiences.
Education
BSc(Hons) - Criminology
Kingston University London
Kingston Upon-Thames, London07.2024
Clinical Coding Course - CPD Accredited
John Academy
ReadingBTEC Level 3 Extended Diploma - Uniformed/Public Services
Reading College
Reading AS Level - Media Studies
The Bulmershe School, Sixth Form
ReadingGCSE -
The Bulmershe School
Reading 09/2011 - 06/2016
Skills
- NHS EPR Trained (EMIS, REGO, Proscription, FIRSTNET, RIO, Patient Pathways)
- CPR Trained
- AED Trained
- Anaphylaxis and Choking Trained
- Collaborating as Team
- PMVA Trained
- BLS/ILS Trained
- Crisis Resolution
- Customer Service
- Safeguarding Aware
FLUENT IN LANGUAGES
PUNJABI
Proficient (C2)
HINDI
Proficient (C2)
URDU
Advanced
Certification
- Care Certificate (NHS)
Timeline
Pharmacy Assistant
Day Lewis Pharmacy
2026.01 - 2026.04
NHS Porter
NHSP – Royal Berkshire NHS Foundation Trust
2024.08 - 2025.09
Level 3 CRISIS Volunteer
SHOUT UK Charity
2023.06 - 2024.02
Band 2 Clinical Healthcare Assistant
Berkshire Healthcare NHS Foundation Trust
2023.02 - 2023.09
GP & UCC (Urgent Care Centre) Receptionist
HCRG Care Group
2022.06 - 2023.04
Personal Assistant
H&J Builders Ltd
2021.01 - 2026.01
Level 1 Customer Advisor
Wilko
2019.03 - 2022.02
GCSE -
The Bulmershe School
09/2011 - 06/2016
BSc(Hons) - Criminology
Kingston University London
Clinical Coding Course - CPD Accredited
John Academy
BTEC Level 3 Extended Diploma - Uniformed/Public Services
Reading College
AS Level - Media Studies
The Bulmershe School, Sixth Form