Emrah Suer
London,United Kingdom
Summary
Experienced and adaptable Healthcare IT Consultant with over 15 years of experience supporting Electronic Patient Record implementations across NHS and private healthcare settings. Brings deep functional knowledge of Cerner Millennium and related clinical systems, with hands-on expertise leading configuration, testing, and deployment for critical modules such as FirstNet, PAS, Maternity, and Order Comms. Known for translating clinical needs into system solutions, coordinating small agile teams, and supporting smooth go-lives across high-pressure environments. Equally confident engaging clinical stakeholders, managing data quality concerns, and ensuring adoption of digital workflows. Open to working across various EPR platforms and adapting quickly to new systems.
Overview
13
13
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification
Work history
Sr FirstNet Consultant
Oracle Health
London
03.2024 - Current
- Served as Cerner ED Consultant on a 9-month contract, providing comprehensive support across UK sites through a mix of remote and on-site work.
- Delivered consulting expertise in Emergency Department (ED) solutions, including system configuration to meet client-specific requirements and optimize workflows.
- Configured Cerner solutions in line with client workflows and clinical standards, ensuring system effectively supported ED operations.
- Led client meetings and collaborated closely with stakeholders to understand and troubleshoot ED delivery issues.
- Managed planning and execution of client sessions, coordinating events and guiding testing cycles for smooth implementation.
- Provided hands-on troubleshooting and resolved test-related issues, ensuring a streamlined go-live process.
- Contributed to process improvements and workflow optimization for enhanced ED operations.
Commercial IM&T Service Manager
Barts Health
London, UK
01.2020 - 03.2024
- The Commercial IM&T Service Manager has an operational role in providing both Site and Trust wide leadership and day to day management of private care IT infrastructure to ensure the smooth and safe running of the private patient services
- The role will also be responsible for the management and development of private care IT projects, including:
- Investigate live service issues and advise on resolution using the Trust Service Desk software tool and direct user liaison
- This will require specialist application and process knowledge, analysis and problem solving skills, and the ability to communicate effectively with users of all levels
- Managing the interface with the Trust's systems including Millennium, Oracle and other interfaces such as Pathology, Radiology and Pharmacy systems
- Communicates IM&T service issues to a wide range of internal and external staff, guiding them to a certain course of action; conveys IM&T concepts clearly; develops and delivers formal, complex IM&T presentations to large groups
- Ensure that software upgrades and any relevant system updates are implemented promptly, tested and operated effectively
- Performance management of the Trust's commercial IM&T systems and other commercial IT projects;
- Development of commercial IM&T policy;
- Leading on strategic planning for commercial IM&T services;
- Ensure data is accurately recorded on Trust systems, working with the Key Users, identify data quality issues and highlight user training needs, as prompted by data quality feedback
Solution Architect
Cerner Corporation
Greater London, United Kingdom
08.2019 - 12.2019
- Consult with clients on current workflows, upgrades, system changes and enhancements and ongoing system maintenance
- Provide client partners solution troubleshooting and knowledge transfer
- Develop and maintain relationships with clients to provide appropriate escalation of issues, solution knowledge and engagement support
- Resolve escalated problems and issues using solution knowledge and expertise
- Resolve client concerns raised during installation, operation, maintenance or solution application
- Perform test script execution
- Tested and implemented new technology-based global projects such as Rev Cycle
- Provided support during customer implementations and applied industry best practices to ensure success
Application Support Team Leader
Barts Health NHS Trust
London, England
10.2016 - 08.2019
- Full line management responsibility for the Applications support staff; performing appraisals, authorizing extra duties, dealing with disciplinary matters, grievances and sickness absence
- Directed all phases of PowerChart ECG Project, from project initiation to project close
- Recruited, and coached an average of 3 new employees per year
- Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions
- Investigated and reported issues relating to patient care or conditions that might hinder patient wellbeing
- Developed departmental goals, objectives, standards of performance, policies and procedures
- Identified process improvements in the day-to-day functioning of the Cerner Millennium
- Introduced, and implemented new projects to expand scope of engagement
- Trained, coached end users to ensure smooth adoption of new Cerner Millennium functionality
Sr Application Analyst
Cerner Corporation
Greater London
10.2014 - 10.2016
- Led bi-weekly scrum planning meetings to develop team strategies and define goals
- Gathered detailed use cases and requirements through regular on-site visits to NHS Trusts
- Coached and mentored 5 new staff members
- Worked effectively with design teams to ensure software solutions elevated client side experience
- Worked closely with other team members to troubleshoot escalated issues
- Proactively identified and solved technical issues
- Modified existing software to correct errors, upgrade interfaces and improve performance
Application Analyst
Cerner Corporation
Greater London
02.2012 - 09.2014
- Identified and solved technical issues with a variety of diagnostic tools
- Directed Issues to appropriate individuals and departments
- Tested and implemented new functionalities for projects such as mPages
- Perform technical and functional troubleshooting and on‐call support; installs and tests upgrades and system patches; track problems and requests for system enhancements and upgrades and resolve problems as they occur
- Assisted in 7 Cerner code upgrade projects
Education
Bachelor of Science - Computing
London South Bank University
06.2011
Skills
🔧 EPR Implementation & Support
End-to-end EPR implementation support including design, build, testing, training, go-live, and optimisation
Extensive hands-on experience with Oracle Health (Cerner Millennium) modules:
Emergency Medicine (FirstNet)
Critical Care
PAS (Registration & Scheduling)
Order Communications
Maternity
MPages & PowerForms
CCL (Cerner Command Language)
🚀 Implementation & Delivery
Full EPR implementation lifecycle: scoping, configuration, testing, deployment, and post-go-live support
System upgrades and legacy transition
Integration architecture and interoperability (including HL7 & FHIR standards)
New system introduction and product launch planning
Functional and technical requirements gathering
Clinical workflow analysis and optimisation
User training delivery and change management strategy
Superuser support and end-user engagement during go-live
🤝 Stakeholder Engagement & Risk Management
Effective relationship management with clinical, operational, and technical stakeholders
Leadership of small workstreams and cross-functional teams
Identification and mitigation of project risks and issues
Understanding of NHS Management & Information Systems and digital health governance
Certification
- ITIL Foundation
- Agile Project Management
- Band 7 to 8b Management Development Programme
Affiliations
- UK Public Health Association (UKPHA)
- British Computer Society
Awards
Barts Health Hero 2017
Timeline
Sr FirstNet Consultant
Oracle Health
03.2024 - Current
Commercial IM&T Service Manager
Barts Health
01.2020 - 03.2024
Solution Architect
Cerner Corporation
08.2019 - 12.2019
Application Support Team Leader
Barts Health NHS Trust
10.2016 - 08.2019
Sr Application Analyst
Cerner Corporation
10.2014 - 10.2016
Application Analyst
Cerner Corporation
02.2012 - 09.2014
Bachelor of Science - Computing
London South Bank University