Darren White

Working as a London Black Taxi Driver I gained the All London Green Badge studying the Knowledge of London for 3 years. I have worked in my position for almost 7 years and have gained many skills and confronted challenges along the way. The skills I have gained include:

• Applied local road knowledge to identify best routes and avoid traffic.
• Booked rides using mobile service applications.
• Cared for customer safety by dropping off at secure locations.
• Delivered mobility assistance for passengers with disability.
• Escorted elderly passengers and those with limited mobility from door-to-door.
• Transported multiple passengers per shift efficiently and safely.
• Completed safe journeys by applying defensive driving techniques and complying with Highway Code.
• Calculated ride costs accurately, receiving cash payments and returning correct change.
• Kept vehicle spotlessly clean and tidy for maximum customer comfort.
• Upheld high service standards to build customer loyalty.
• Stored passenger luggage and personal items to prevent damage.
• Delivered outstanding customer experiences with friendly and professional approach.
• Managed vehicle maintenance and repairs to deliver stable service.

Working for a high end retail store I gained experience, confidence and skills dealing with members of the public and team members ensuring the company protection was paramount and losses were at a minimum. Experience included:

• Supported compliance with GDPR, UK Data Protection Act 2018 and other relevant data protection laws.
• Implemented internal controls to safeguard financial assets and maintain compliance with accounting standards.
• Analysed nature, quality and value of seizable assets.
• Updated files in department asset management system.
• Supported team members with asset finance enquiries.
• Sought timely solutions to company inefficiencies for the continued smooth running of operations.
• Monitored team development, setting performance objectives and providing constructive feedback for continued growth.
• Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
• Upskilled staff through targeted training opportunities, enhancing team capabilities.
• Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
• Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
• Helped to reduce staff turnover rates by driving improvements in team culture, transparency and cohesion.

• Protected visitors, customers and staff from verbal and physical abuse.
• Monitored CCTV for cases of internal and external theft.
• Maintained confidentiality, releasing information only to authorised individuals.
• Deterred, detected and investigated stock loss at every level.
• Locked property entrances and exits following protocol.
• Patrolled all areas of property to prevent damage from criminal activity.
• Responded to accidents by administering necessary care or contacting emergency services.
• Prevented security breakdowns by troubleshooting various security systems.
• Escorted unwelcome persons off property without interrupting flow of daily operations.
• Prevented difficult situations from escalating through calm and professional control.
• Identified potential risks and took action to mitigate threats with focus and alertness.
• Monitored alarms and systems to maintain safety and security of merchandise and staff within property.
• Employed reporting tools to report security incidents in line with policy and procedures.