IMRAN SHAIK
Manager On Duty
Gants Hill
Summary
Experienced Manager on duty in Operation department with over 5 years of experience in Healthcare Industry. Excellent reputation for resolving problems and improving patient care services.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
Work History
Care Assistant
Global Caring Group Ltd
02.2024 - Current
Manager on Duty
Star Hospital
07.2018 - 07.2021
- Responsible for smooth efficient functioning of patient care services.
- Oversaw day-to-day operations of 310 bedded Hospital with all supporting staff.
- To make suggestions/recommendations of management to improve patient care in hospital.
- Responsible for overall smooth operations of hospital including patients.
- To coordinate and ensure safety and security of patients, attendants and visitors.
- To counsel patients and attendants regarding billing as when required.
- Deal with & handle grievance, problems & complaints of patients/attendants/employees and initiate corrective action & follow up as appropriate with information.
- To understand appropriate proactive action deemed fit to protect interests of patient and hospital.
- To ensure & co-ordinate the In-patient’s requirement during their stay in the hospital and resolve the issues of all allied services in IP wards on day to day basis by coordinating with the concerned HOD/Supervisors.
- Set goals for department and supported employees in meeting expectations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Formulated procedures to use in event of accidents, fires or other emergencies.
- Responded to patient concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
Front Office Executive
Star Hospitals
10.2015 - 07.2018
- Assisted coworkers and staff members with special tasks on daily basis.
- Informing doctors availability to patients over the phone & in person.
- Helping to patients & attenders as per their convenient.
- Created and implemented standard operating procedures for records handling.
- Maintained daily reports and advised executive leaders in decision-making processes.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff & patients.
- Increased office efficiency by modernizing document organization systems and effectively implementing solutions.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintained excellent attendance record, consistently arriving to work on time.
- Used Microsoft Word and other software tools to create documents and other communications.
- Resolved problems, improved operations and provided exceptional service.
- Maintained energy and enthusiasm in fast-paced environment.
- Improved operations through consistent hard work and dedication.
- Used coordination and planning skills to achieve results according to schedule.
- Preparing variety of different written communications, reports and documents to ensure smooth operations.
- Carried out day to day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Coordinated office activities and operations, secured compliance to company policies and welcomed, screened and routed patients/attenders.
Education
MBA - Hospital Administration
Jagruthi Degree & PG College
Hyderabad 01.2017 - 12.2018
Bachelor of Commerce - Commerce
Meghana Degree College
Hyderabad 06.2012 - 11.2016
Grade 12 - Mathematics, Physics, Chemistry
Siddhartha Junior College
Hyderabad 06.2007 - 06.2010
Secondary High School - General Studies
Jawahar Hight School
Hyderabad 06.2006 - 05.2007
Skills
Quality assurance
Staff scheduling
Operational Oversight
Service management
Process improvements
Guest experiences
Strategic planning and analysis
Office and staff streamlining
Planning and Coordination
Computer proficiency
Policy and procedure adherence
Playing carrom, Watching Television
I love to play carrom board with my friends and even love to watch Television for comedy shows, movies etc.
Timeline
Care Assistant
Global Caring Group Ltd
02.2024 - Current
Manager on Duty
Star Hospital
07.2018 - 07.2021
MBA - Hospital Administration
Jagruthi Degree & PG College
01.2017 - 12.2018
Front Office Executive
Star Hospitals
10.2015 - 07.2018
Bachelor of Commerce - Commerce
Meghana Degree College
06.2012 - 11.2016
Grade 12 - Mathematics, Physics, Chemistry
Siddhartha Junior College
06.2007 - 06.2010
Secondary High School - General Studies
Jawahar Hight School
06.2006 - 05.2007
Similar Profiles
CHRISTY MCALLISTERCHRISTY MCALLISTER
Care Transition Coordinator at Kare In Home Hospice / Vital Caring Group HospiceCare Transition Coordinator at Kare In Home Hospice / Vital Caring Group Hospice
ALLANA BURTALLANA BURT
Receptionist - NDIS/CHSP at Charlestown caring GroupReceptionist - NDIS/CHSP at Charlestown caring Group
Alexandra CarvajalAlexandra Carvajal
Account Executive at Vital Caring GroupAccount Executive at Vital Caring Group
Mihai NituMihai Nitu
Wine waiter at ECB ServicesWine waiter at ECB Services
Manikanta EeliManikanta Eeli
Business Development Associate at AccentureBusiness Development Associate at Accenture