Nawang Ulandari
Bridlington,England
Summary
Experienced in handling customer queries with friendly and professional approach. Thrive in fast-paced environments, ensuring customer satisfaction through clear communication and problem-solving. Excel in building rapport and resolving issues efficiently.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Care Assistant
Sabrina Health Care
Bridlington, East Riding of Yorkshire
01.2025 - Current
- Provided personalised care and support to residents, enhancing their quality of life.
- Assisted residents with personal care tasks, including bathing, dressing, and grooming, promoting independence and dignity.
- Administered medications to residents according to their personalised care plans, adhering to stringent safety protocols.
- Collaborated with healthcare professionals, coordinating integrated care services for comprehensive resident support.
- Provided emotional support and companionship, building trusting relationships.
- Documented care provided, maintaining accurate and up-to-date records to support quality assurance.
- Participated in training sessions, enhancing care techniques and knowledge, to improve resident support.
Housekeeping Manager
The Cromer Guest House
Bridlington, East Riding of Yorkshire
05.2020 - 01.2025
- Conducted thorough inspections of guest rooms and public areas, rectifying issues to uphold standards.
- Addressed guest cleanliness complaints promptly, implementing corrective measures to enhance guest satisfaction.
- Managed inventory of cleaning supplies and equipment to ensure consistent availability for housekeeping operations.
- Liaised with maintenance department to coordinate repairs, maintaining optimal property condition.
- Reported maintenance issues to management, minimizing potential safety risks effectively.
- Coordinated deep cleaning projects during off-peak periods to enhance guest room comfort.
- Organised lost and found procedures to facilitate timely return of items, strengthening guest trust and loyalty.
- Greeted guests warmly, seating them at tables while advising on ordering processes and daily specials.
Education
Secondary level
High School
Indonesia2007
Skills
- Customer service
- Inventory management
- Team coordination
- Quality assurance
- Food hygiene
- Care documentation
- Time management
- Patience under pressure
- Multitasking
- Health and Safety regulations
- Front-of-house operations
- Knowledge of dietary restrictions
Languages
Indonesian
First Language
English
Proficient
C2
Certification
- Variety of certificates relating to NVQL2 Healthcare assistant (54)including: Basic first Aid, Fire Safety and emergency provisions, Food Hygiene, Infection control, Challenging behaviour in people with Dementia, Safeguarding an adult, safety of people and premises, Stroke Awareness, Urinary catheter care, Administration of medicine, AI and cyber security, Anaphylaxis, Assisting and moving Individuals, Autism spectrum disorder, Communication in care setting, Bed rails, Conflict resolution in a care setting, Coronovirus, Death Dying and bereavement, Diabetes, Diet and Nutrition, Deprivation of liberty safeguards, Health and Safety in the workplace, Hand hygiene in a Hospitality setting.
Hobbies and interests
- Baking and cooking a variety of different cuisines
- Online Gaming
- Gardening
- Live music and comedy
- Creative crafts
Timeline
Care Assistant
Sabrina Health Care
01.2025 - Current
Housekeeping Manager
The Cromer Guest House
05.2020 - 01.2025
Secondary level
High School