Imran Rafideen
Nottingham,Nottinghamshire
Summary
Experienced Store Manager with keen focus on driving sales and customer satisfaction. Transformed underperforming stores into top revenue generators by implementing innovative merchandising strategies and fostering team collaboration. Known for improving stock turnover and reducing operational costs through streamlined processes and staff training.
Overview
8
8
years of professional experience
Work history
Store manager
Dunkin
Nottingham, Nottinghamshire
2024.07 - Current
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Coached underperforming employees improving their job performance significantly.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Streamlined operations to maximise efficiency and minimise waste.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Implemented promotional displays to increase product visibility and sales.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Facilitated smooth checkouts by maintaining efficient till operations.
- Oversaw business staffing and training, building successful, customer-focused team.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Created seasonal sales plans with varying stock and promotional strategies.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Enforced service standards to maintain establishment reputation for excellence.
- Maintained detailed and current records of inventory, personnel activities and business finances.
- Analysed consumer data to predict future purchasing trends for informed decision-making.
- Established clear budgets with sound controls to keep business operating with optimum finances.
Recreation Assistant manager
Marsa Malaz Kempinski The Pearl Doha
Doha
2018.02 - 2023.03
- Maintained clean and safe recreational facilities to ensure guest satisfaction.
- Handled complaints efficiently resolving them to meet guests' satisfaction.
- Enhanced guest experience by providing high-quality customer service.
- Provided first aid assistance during emergencies, prioritising safety of guests.
- Ensured proper usage of gym equipment by guiding clients effectively.
- Promoted team spirit with active participation in staff meetings.
- Assisted in event planning, resulting in successful recreational activities.
- Adhered strictly to safety procedures whilst operating recreational equipment.
- Conducted regular inspections of recreational areas for potential hazards.
- Collaborated closely with management for special events planning.
- Kept record of maintenance schedules, ensuring timely repairs and replacements.
- Participated in training sessions to stay updated on latest recreation trends.
- Communicated and enforced safety procedures.
- Carried out thorough risk assessments ahead of fitness activities, prioritising participant safety.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Established clear budgets and cost controls strategies to meet objectives.
- Planned revenue generation strategies designed for growth.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
Skills
- Brand Promotion
- Staff mentoring
- Performance monitoring
- Health and Safety regulations
- Business Analytics
- Security procedures
- Sales Leadership
Affiliations
- Playing League Level Badminton for Nottinghamshire
Accomplishments
DEPARTMENTAL TRAINER
Marsa Malaz Kempinski The Pearl- Doha
DEPARTMENTAL TRAINER
Kempinski Residences & Suites - Doha
PERSONAL TRAINER
Expert Rating - International
FIRST AID, CPR & FIRE FIGHTING Enertech Qatar
LOBSTER CHAMPION X 2
Kempinski Residences & Suites -Doha
Timeline
Store manager
Dunkin
2024.07 - Current
Recreation Assistant manager
Marsa Malaz Kempinski The Pearl Doha
2018.02 - 2023.03