IMRAN ALI
Cheadle
Summary
Dedicated professional with strong expertise in Microsoft Office, Google Maps navigation, and local area knowledge. Demonstrates exceptional computer literacy, patient attitude, and self-motivation. Proven ability to deliver outstanding customer service and apply critical-thinking skills effectively. Committed to leveraging these competencies to achieve career growth and contribute positively to organisational success.
Overview
12
12
years of professional experience
Work history
Private Hire Taxi Driver
Uber
02.2021 - 12.2024
- Resolved customer complaints effectively, maintaining company reputation.
- Ensured passenger safety by adhering to all road regulations.
Staff Member / customer care
KFC
10.2019 - 02.2021
- Welcomed guests warmly to create positive first impression.
- Upheld cleanliness standards in workspace to maintain hygiene levels.
- Communicated effectively with colleagues to facilitate teamwork.
- Managed incoming and outgoing mail on, maintaining prompt responses and filing for maximum office efficiency.
- Handled incoming calls and emails, directing enquiries to appropriate personnel.
Customer Service/ cashier/ station keeper
Shell
Stockport
06.2019 - 10.2019
- Improved customer service, greeted all visitors courteously.
- Managed till operations for efficient customer service.
- Maintained clean work area to ensure safety and organisation.
- Stocked shelves whilst maintaining store cleanliness and orderliness.
- Issued receipts promptly after every transaction strengthening trust among customers.
- Maintained up-to-date knowledge on store policies, promotions and product offerings for accurate communication to customers.
- Increased customer retention by offering loyalty schemes at checkout.
Associate Lawyer/Solicitor
Gondal Law Chamber
Mandi Bahauddin, Pakistan
01.2015 - 01.2019
- Used knowledge of previous court decisions and laws to enhance client positions.
- Harnessed evidence from diverse sources to build robust client defences.
- Drafted and reviewed contracts for improved legal protection.
- Contributed positively to team discussions, providing valuable insights and perspectives.
- Presented strategic arguments based on key findings for successful client pleas.
- Represented clients at court hearings, achieving favourable outcomes.
- Offered helpful, informative legal advice to clients, colleagues and external practitioners.
Trainee Lawyer
Chadhar Law Chambers
Lahore , Pakistan
01.2013 - 01.2015
- Prepared trial documentation and exhibits to support litigation strategy and attorney needs.
- Contributed to firm's reputation by providing exceptional customer service to clients.
- Conducted extensive legal research to strengthen cases.
- Kept up-to-date with changing laws and regulations to provide accurate advice to clients.
- Demonstrated comprehensive knowledge of law by successfully passing bar exam at first attempt.
Education
LLB - Law
UNIVERSITY OF PUNJAB
Lahore 01.2011 - 1 2013
MASTERS IN ENGLISH LITERATURE - English Literature
FORMAN CHRISTIAN COLLEGE (A Chartered University)
Lahore 01.2007 - 1 2009
BACHELOR OF ARTS - English Literature, Political Science
FORMAN CHRISTIAN COLLEGE (A Chartered University)
Lahore 01.2004 - 1 2006
INTERMEDIATE - Pre Medical
GOVT COLLEGE UNIVERSITY SARGODHA
Sargodha 01.2002 - 1 2004
MATRICULATION - science subjects
GOVT PILOT SECONDARY SCHOOL
Phalia 01.2000 - 1 2002
Diploma in English language -
NUML University Islamabad
Islamabad 01.2006 - 1 2007
Skills
- Microsoft Office
- Google maps navigation
- Local area knowledge
- Computer literacy
- Patient attitude
- Self-motivation
- Customer Service
- Critical-thinking
Languages
English
Urdu
Hindi
Punjabi
Personal Information
- Nationality: Pakistani
- Date of birth: 02/04/1987
Timeline
Private Hire Taxi Driver
Uber
02.2021 - 12.2024
Staff Member / customer care
KFC
10.2019 - 02.2021
Customer Service/ cashier/ station keeper
Shell
06.2019 - 10.2019
Associate Lawyer/Solicitor
Gondal Law Chamber
01.2015 - 01.2019
Trainee Lawyer
Chadhar Law Chambers
01.2013 - 01.2015
LLB - Law
UNIVERSITY OF PUNJAB
01.2011 - 1 2013
MASTERS IN ENGLISH LITERATURE - English Literature
FORMAN CHRISTIAN COLLEGE (A Chartered University)
01.2007 - 1 2009
Diploma in English language -
NUML University Islamabad
01.2006 - 1 2007
BACHELOR OF ARTS - English Literature, Political Science
FORMAN CHRISTIAN COLLEGE (A Chartered University)
01.2004 - 1 2006
INTERMEDIATE - Pre Medical
GOVT COLLEGE UNIVERSITY SARGODHA
01.2002 - 1 2004
MATRICULATION - science subjects
GOVT PILOT SECONDARY SCHOOL
01.2000 - 1 2002
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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