KHURRAM AMIN

• Upheld high service standards to build customer loyalty.
• Escorted elderly passengers and those with limited mobility from door-to-door.
• Calculated ride costs accurately, receiving cash payments and returning correct change.
• Kept vehicles spotlessly clean and tidy for maximum customer comfort.
• Managed vehicle maintenance and repairs to deliver stable service.
• Cared for customer safety by dropping off at secure locations.
• Delivered outstanding customer experiences with friendly and professional approach.

• Experience in food business Managed and motivated [Number] direct reports to achieve performance outcomes and maximise productivity.
• Worked with sales representatives to develop strong customer connections, promoting long-lasting relationships.
• Boosted customer satisfaction scores through fast and knowledgeable issue resolution.

• Guaranteed proper food temperature on arrival, using thermal bags to retain heat.
• Reviewed delivery contents with customers to guarantee accuracy and customer satisfaction.
• Identified most efficient routes to achieve on-time deliveries.
• Drove safely, minimising risk of accidents and traffic violations.
• Stored and delivered food while maximising food safety.
• Verified orders with customers upon delivery.
• Provided outstanding takeaway experience by delivering food on time with friendly demeanour.
• Checked food and drink orders for accuracy before leaving restaurant.
• Covered weekend shifts to optimise service levels.

• Patrolled facilities to prevent crime and unruly behaviour.
• Secured doors and gates across office buildings and grounds, maintaining optimal security standards.
• Oversaw control room and gatehouse systems.
• Wrote detailed reports on property damage, theft, presence of unauthorised persons and unusual incidences.
• Checked bags and identification with keen eye for detail.

• Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
• Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
• Upskilled staff through targeted training opportunities, enhancing team capabilities.
• Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.

• Delivered consistently excellent customer service to guarantee positive company experiences.
• Acted as first point of contact for customer issues and queries.
• Collaborated well with other customer agents to deliver consistent service across various platforms.
• Answered incoming telephone calls from customers and detailed initial queries on Customer Relationship Management (CRM) system.

• Completed thorough documentation in [Software] for each enquiry.
• Followed scripts when answering common customer questions.
• Offered current, accurate advice on optional solutions for concerns.
• Obtained feedback from customers to improve service experience.
• Used [Type] customer relationship management software to record detailed notes.
• Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
• Answered [Number]+ telephone calls per day with professionalism.
• Implemented customer follow up to uphold service standards.
• Listened actively to offer accurate information and best solution to their needs.

• Coordinated [Number] Human Resources staff, leading employees by example to maintain productive department relations.
• Reviewed and renewed company policies, ensuring strict legal compliance across all business activities.
• Led annual salary reviews, talent reviews, succession planning and performance management.
• Performed exit interviews, gaining useful insights to improve employee retention rates.

Working as security officer. Physical Intervention skill for the private security Industry. Conflict management for the Private security Industry. Working in the private Security Industry.