Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
IMAM HASAN

IMAM HASAN

London,United Kingdom

Summary

Goal-focused Waiter well-versed in gastropub and restaurant settings. Driven to go above and beyond to satisfy customers, improve operations and support team members. Veteran professional skilled in maximising patron turnover without sacrificing service.

Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience
12
12
years of post-secondary education

Work History

Waiter

Zam Zam Food Corner
Dhaka, Bangladesh
01.2021 - 07.2023
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.
  • Practiced healthy and safety measures to comply with regulations.
  • Opened, poured and served only non-alcoholic beverages.

Education

JAIBB: BANKING DIPLOMA - JAIBB

THE INSTITUTE OF BANKERS , BANGLADESH
DHAKA
06.2017 - 06.2020

Master of Business Administration - FINANCE & BANKING

INTERNATIONAL ISLAMIC UNIVERSITY CHITTAGONG
BANGLADESH
05.2010 - 05.2011

Bachelor of Business Administration - FINANCE & BANKING

INTERNATIONAL ISLAMIC UNIVERSITY CHITTAGONG
BANGLADESH
03.2005 - 04.2010

Higher Secondary Certificate (HSC): - Business Studies

IBNE TAIMIA HIGH SCHOOL AND COLLAGE
BANGLADESH
09.2002 - 06.2004

Secondary School Certificate (SSC) - Science

Ganapaddy High School
BANGLADESH
01.2001 - 07.2002

Skills

  • Product inventory maintenance
  • Spirits knowledge
  • Food ingredients expert
  • Interpersonal skills
  • Food safety understanding
  • Efficient under pressure
  • Fine dining experience
  • Highly responsible and reliable
  • Guest rapport
  • Table service
  • Section management
  • Cleaning requirements
  • Efficient payment processing
  • Effective sales techniques

Languages

English
Upper intermediate
Hindi
Intermediate
Bengali
Fluent
Urdu
Intermediate

Timeline

Waiter

Zam Zam Food Corner
01.2021 - 07.2023

JAIBB: BANKING DIPLOMA - JAIBB

THE INSTITUTE OF BANKERS , BANGLADESH
06.2017 - 06.2020

Master of Business Administration - FINANCE & BANKING

INTERNATIONAL ISLAMIC UNIVERSITY CHITTAGONG
05.2010 - 05.2011

Bachelor of Business Administration - FINANCE & BANKING

INTERNATIONAL ISLAMIC UNIVERSITY CHITTAGONG
03.2005 - 04.2010

Higher Secondary Certificate (HSC): - Business Studies

IBNE TAIMIA HIGH SCHOOL AND COLLAGE
09.2002 - 06.2004

Secondary School Certificate (SSC) - Science

Ganapaddy High School
01.2001 - 07.2002
IMAM HASAN