Joanne Little

Creative & Digital Enterprises

• Direct line management of 45 Staff and directorate consisting of Art & Media, Business and IT & Computing
• Cross collaboration with Directors of M&E and Social Sciences, Exams manager, Finance, and HR departments.
• Fostered a positive work environment, increased employee morale.
• Implemented operational changes for improved efficiency.
• Led faculty strategy and curriculum innovation in Creative & Digital Enterprise. (T Level, BTEC, UAL)
• Led Business provision (T Level, A Level and BTEC)
• Drive staff development, coaching, and succession planning.
• Lead improvement of T&L with action plans and further CPD.
• Establish partnerships to enhance program relevance, key skill development to improve student opportunities.
• SAR & QIP reporting and review.
• Overseeing open events, parent evenings and taster sessions.
• Improved departmental attendance and exam results for 2024/25.
• Support change management process through merger.

Business and Service Industries

• Direct Line management of 28 staff and a school consisting of AAT, Business ,Catering, Sport and Travel.
• Supporting staff through teaching apprenticeships and reviews.
• Directed curriculum strategy and development across a broad portfolio, linked to skills requirements and local demand.
• Achieved a 26.6% increase in learner numbers (2023/24).
• Raised WEX completion by 60% year-over-year (2023/24
• Managed staff through merger-related change and policy implementation.
• Developed Sports partnership with AFC Wimbledon and Harlequins for mixed delivery curriculum offerings.
• Led recruitment, coaching, and mentoring to enhance staff skills and performance.
• Built external partnerships to align curriculum with industry needs and address skills gaps.
• Established strong school culture by implementing shared values and expectations.
• SAR & OFSTED readiness reporting/ reviews.
• Formulated strategic plans for continuous school improvement.
• Managed budgets to ensure efficient use of resources.
• Communicated with parents to address student issues related to behaviour, attendance and academic challenges.
• Overseeing open events, parent evenings and taster sessions.

Business and Service Industries

• Oversaw school performance, curriculum delivery, quality assurance based on the quality calendar, and staff development, including recruitment and training requirements.

Business and Service Industries

• Supported Head of School in curriculum planning, learner interventions, and staff training and mentoring evaluations.
• Worked with Curriculum Managers, Lecturers and cross college departments including, Student services, Safeguarding, Finance and HR.
• Monitored delivery and assessment schedules in line with awarding body expectations.
• Reviewed exam scheduling and organisation.

Travel Department

• Delivered content and prepared for learners for internal/external examinations.
• Led departmental achievement with results 15% above NA consistently.
• Coordinated curriculum delivery, enrichment programs, assessment, and moderation.
• Identified and supported staff development needs.
• Co-ordinated WEX/ trips both locally and overseas.

• Organised field trips related to travel and tourism sectors, providing practical exposure to students.
• Implemented modern teaching strategies for optimal learning outcomes.
• Contributed positively towards building the reputation of the institute by consistently producing results above the NA.
• Tutor role, providing pastoral support, mentoring and guidance. Signposting learners as required.
• Participated actively in departmental meetings, contributing innovative ideas for education improvement.
• Cultivated a positive learning environment, resulting in high student satisfaction.
• Stayed abreast with latest developments in the travel and tourism industry by attending seminars and workshops regularly.
• Tracking and monitoring attendance and punctuality.
• Writing parental reports and facilitating parent meetings and open days.

• Delivered BTEC, City & Guilds, and HND Travel & Tourism units.
• Applied active learning strategies to engage learners and develop key skills.
• Pastoral support and guidance.
• Participated actively in departmental meetings, contributing innovative ideas for education improvement.
• Developed comprehensive course materials for enhanced student understanding.
• Tracking and monitoring attendance and punctuality.

• Managed onboarding and compliance of travel partners.
• Trained partners and internal teams on systems and operations.
• Conducted competitor analysis and resolved operational issues.
• Negotiated with vendors and service providers to control corporate expenditures.
• Drafted periodic reports to inform upper management on KPIs and operational issues.
• Formulated comprehensive reports to aid strategic decision making.
• Facilitated training sessions for improved staff competence.
• Achieved streamlined processes with meticulous project coordination.
• Promoted a culture of continuous learning amongst team members.

• Oversaw daily operations, ensuring smooth running of the business.
• Facilitated seamless communication between departments.
• Enhanced customer satisfaction with improved service delivery.
• Championed quality control measures, maintaining product excellence at all times.
• Collaborated closely with stakeholders for alignment of objectives and goals.
• Implemented technology solutions to improve operational capabilities.
• Managed and maintained comprehensive documentation for operational processes.
• Managed daily operational priorities and urgent booking/pricing issues.

• Monitored industry trends, stayed ahead of the competition.
• Assessed client needs meticulously, proposed tailored travel plans.
• Followed up on bookings diligently, ensured timely confirmations.
• Kept abreast of latest travel advisories, informed clients accordingly.
• Improved client retention with exceptional after-sales service.
• Coordinated closely with airlines for ticketing and reservations.
• Maintained strong relationships with clients via regular communication.
• Achieved customer satisfaction by providing personalised travel solutions.
• Handled customer queries, enhanced brand reputation.
• Delivered excellent customer service consistently to build loyal clientele.
• Handled worldwide bookings including flights, cruises, accommodation, and tours.
• Collaborated with team to maximize product knowledge and achieve targets.
• Processed invoices, travel documentation, and insurance certificates.
• Handled worldwide bookings including flights, cruises, accommodation, and tours.
• Collaborated with team to maximize product knowledge and achieve targets.
• Processed invoices, travel documentation, and insurance certificates.