ILONA TUSKAN
Norwich,Norfolk
Summary
A resolute, initiative-taking, and goal orientated individual with extensive experience in customer/client focused work environments. I pride myself on my ability to adapt to different situations while being able to pick up new tasks quickly. I thrive in environments which require a high level of teamwork and communication and strive to provide the highest standard of customer service I can obtain. I recognise the challenges faced within this line or work and look forward to overcoming these in the future.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
Work history
VISITOR SERVICE ASSISTANT
Norfolk Museum Service - Norfolk County Council
Norwich, Norfolk
2023.11 - Current
- Greeting visitors, giving directions and explaining exhibits of visitors.
- Answering visitors queries about the site, education facilities and local area.
- Assist in opening and closing the museum facility and help with day-to-day operations of museum and galleries.
- Process admission fees and memberships.
- Provide professional customer service at gift shop.
Relevant jobs as a Customer service assistant
99P Store, The Money Shop, TKMaxx, Futon, Coral
Norwich, Norfolk
2017.01 - 2023.11
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Shared informational brochures and details about policies to help guests make decisions.
- Followed escalation procedures to efficiently resolve complex queries.
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
Education
GCSEs - Mathematics, English, Biology, History, Hungarian Literature and Grammar
Baktay Ervin Gymnasium
Dunaharaszti, Hungary 1999.09 - 2006.05
Bachelor degree of Social Work - Social Studies
ELTE University
Budapest, Hungary 2007.09 - 2011.01
GCSEs - English Literature and Language
Norfolk Council
Norwich, United Kingdom 2016.09 - 2017.07
Social Care course
East Coast College - Social Academy
Norwich, United Kingdom 2023.05 - 2023.05
Skills
- Great problem solving skills
- Customer focused communication skills
- Able to work instinctively, using initiative as well as being a good team player
- Good sense of humour
- Willingness to develop
Timeline
VISITOR SERVICE ASSISTANT
Norfolk Museum Service - Norfolk County Council
2023.11 - Current
Social Care course
East Coast College - Social Academy
2023.05 - 2023.05
Relevant jobs as a Customer service assistant
99P Store, The Money Shop, TKMaxx, Futon, Coral
2017.01 - 2023.11
GCSEs - English Literature and Language
Norfolk Council
2016.09 - 2017.07
Bachelor degree of Social Work - Social Studies
ELTE University
2007.09 - 2011.01
GCSEs - Mathematics, English, Biology, History, Hungarian Literature and Grammar
Baktay Ervin Gymnasium
1999.09 - 2006.05