ILIR TAFA
Marista Maestro Skilled
London
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Barista Maestro Skilled
Costa Coffee
London
04.2022 - Current
- Mentoring newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Applying strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintaining compliance with company policies, objectives, and communication goals.
- Handling customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Creating successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Evaluating employee performance and coached and trained to improve weak areas.
- Soliciting customer feedback to identify and improve on areas of weakness.
- Making hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitoring cash intake and deposit records, increasing accuracy, and reducing discrepancies
Barista Maestro
Costa Coffee
London
10.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled team member cash outs, reported discrepancies and maintained precise financial records.
- Cultivated warm relationships with regular customers.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Barista
Costa Coffee
London
11.2020 - 09.2021
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Bar Manager
Achilleas Hotel Kos
Kos
02.2020 - 10.2020
- Consulted with managers to organize special events and promotions.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Met with managers to discuss vacancies, applicant qualifications and characteristics of top candidates.
Military Service Representative
Greek Army
Soufli
04.2019 - 01.2020
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Supervised work of junior officers, evaluated performance and produced detailed reports.
- Protected and guided personnel under command, maintaining safety, well-being, and mission readiness.
- Maintained accountability for over €300,000 in military assets.
- Remained current with training and sought new training opportunities to further personal growth.
Bar Shift Leader
Achilleas Hotel Kos
Kos
07.2017 - 02.2019
- Followed strict recipes and drink measurements to minimize product used.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Education
Bachelor of Science - International Business Management
Anglia Ruskin University
London, ENG 04.2023 - Current
Foundational year - Computing
Arden University
London, ENG 02.2021 - 03.2022
Lyceum - General
Lyceum
Volos, Greece 09.2014 - 06.2016
Proficiency level C2 Cambridge Certificate English - English
Lanis School of English
Volos, Greece 09.2012 - 05.2016
Skills
Recruiting and interviewing
undefinedTimeline
Bachelor of Science - International Business Management
Anglia Ruskin University
04.2023 - Current
Barista Maestro Skilled
Costa Coffee
04.2022 - Current
Barista Maestro
Costa Coffee
10.2021 - 03.2022
Foundational year - Computing
Arden University
02.2021 - 03.2022
Barista
Costa Coffee
11.2020 - 09.2021
Bar Manager
Achilleas Hotel Kos
02.2020 - 10.2020
Military Service Representative
Greek Army
04.2019 - 01.2020
Bar Shift Leader
Achilleas Hotel Kos
07.2017 - 02.2019
Lyceum - General
Lyceum
09.2014 - 06.2016
Proficiency level C2 Cambridge Certificate English - English
Lanis School of English
09.2012 - 05.2016
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