Summary
Overview
Work history
Education
Skills
Awards, Accomplishments and Achievements
Timeline
Generic

Amber Lewis-Woodhead

Trimdon,Durham

Summary

Versatile professional with expertise in customer service, cash handling, and POS system operation. Demonstrates strong analytical thinking and creative problem-solving to drive client relationship building and team productivity. Adept at managing time effectively while fostering constructive feedback and delivering innovative solutions to meet organisational goals.

A driven individual with exceptional organisational skills to creating seamless workflows. Committed to enhancing customer satisfaction and operational efficiency, complemented by proficiency in Adobe Suite and creative approach towards graphic design and illustration.

Overview

3
3
years of professional experience
7
7
years of post-secondary education

Work history

Barista/Supervisor

Costa Coffee
Bowburn, Durham
05.2023 - Current
  • Trained new recruits on coffee brewing techniques to uphold service quality standards.
  • Demonstrated comprehensive menu knowledge to assist customers and staff.
  • Delivered exceptional service, fostering repeat patronage from satisfied customers.
  • Balanced cash registers accurately for precise financial reporting after each shift.
  • Maintained cleanliness for a hygienic and presentable workspace at all times.
  • Built rapport with customers by recalling names and regular orders.
  • Prepared high-volume beverages with speed, ensuring quality and consistency.
  • Fulfilled personalised orders, accommodating strict dietary requirements.

Retail worker

Wilko
Seaham, Durham
06.2022 - 05.2023
  • Delivered personalised service to each shopper, driving repeat business.
  • Assisted customers with product selection, enhancing satisfaction levels.
  • Promoted seasonal items and discounts, stimulating increased revenue.
  • Met personal sales goals consistently while ensuring exceptional customer service.
  • Maintained organised store shelves for an inviting shopping experience.
  • Collaborated with team to achieve daily sales targets, boosting store performance.
  • Educated customers on product features, resulting in higher sales.
  • Operated till accurately for a seamless checkout process.

Education

BTEC Level 3/4 Foundation Diploma - Art, Design and Media

Queen Elizabeth Sixth Form College
Darlington
09.2022 - 06.2023

A-Levels - Maths, History Graphic Design

Queen Elizabeth Sixth Form College
Darlington
09.2020 - 06.2022

GCSEs - Maths, English and optional studies

Sedgefield Community College
Sedgefield, Durham
09.2015 - 06.2020

Skills

  • Exceptional customer service
  • Cash handling
  • POS system operation
  • Proficient in Adobe Suite for graphics and illustration
  • Time organisation
  • Team Leadership
  • Analytical-thinking
  • Branding expertise
  • Constructive criticism handling
  • Client relationship building
  • Creative thinking

Awards, Accomplishments and Achievements

  • Bronze Duke of Edinburgh's Award
  • Baden Powell Award
  • Published illustrator
  • Artwork designer for events
  • Promoted to team supervisor at current position
  • Valued team member in current and previous jobs
  • Pervious volunteer worker

Timeline

Barista/Supervisor

Costa Coffee
05.2023 - Current

BTEC Level 3/4 Foundation Diploma - Art, Design and Media

Queen Elizabeth Sixth Form College
09.2022 - 06.2023

Retail worker

Wilko
06.2022 - 05.2023

A-Levels - Maths, History Graphic Design

Queen Elizabeth Sixth Form College
09.2020 - 06.2022

GCSEs - Maths, English and optional studies

Sedgefield Community College
09.2015 - 06.2020

Similar Profiles

Create profile
Amber Lewis-Woodhead