brian holmes
grasmere,cumbria
Summary
Proactive Supervisor skilled in resolving customer complaints and fostering positive experiences. Implements effective communication strategies to enhance customer satisfaction and team cohesion. Delivers high-quality service by promoting teamwork and addressing conflicts swiftly.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Supervisor
Thompsons quarrys
07.2025 - 06.2026
- Supervised team of 15, delegating tasks and monitoring performance to meet project deadlines.
- Gave clear staff instruction to achieve production output.
- Planned and communicated daily manufacturing tasks and targets.
- Fostered a positive working environment, encouraging teamwork and collaboration.
- Assisted in the recruitment and training of new staff members, building a strong, efficient team.
- Coordinated training and mentoring for team members, maintaining skilled and well-performing group.
- Managed shift rotas and holiday schedules, maintaining optimal staffing levels at all times.
- Organised staff meetings to discuss targets, celebrate achievements, and address concerns.
- Conducted regular performance reviews, providing constructive feedback to promote employee development.
- Resolved conflicts between team members to maintain group harmony and productivity.
- Led staff training sessions on customer service excellence, enhancing team skills and knowledge.
- Facilitated communication between senior management and staff, acting as a liaison.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Maintained workplace safety by observing occupational and environmental health requirements.
- Monitored worker behaviours and enforced standards for consistent safety protections.
- Developed and implemented operational procedures, significantly improving workflow and productivity.
- Achieved productivity targets by motivating and incentivising manufacturing teams.
- Checked work throughout production phases for good quality control.
- Reviewed and updated safety protocols, minimising risk of accidents in the workplace.
- Prepared detailed reports on team performance, productivity, and sales for senior management.
- Logged daily manufacturing activities and prepared reports for management.
- Identified and resolved staff and resource deficiencies impacting production.
- Partnered with management to prepare for upcoming production activities with adequate staffing and resources.
- Managed assembly activities from initial steps to final completion.
- Analysed performance reports to improve manufacturing department strategy.
- Implemented operational standards for high-quality manufacturing output.
- Tracked supplies to proactively identify and resolve shortages impacting manufacturing plans.
- Delegated production tasks to appropriate operator and assembly teams.
- Managed budget for department, ensuring optimal allocation of resources.
- Oversaw work of manufacturing labourers and specialists.
- Negotiated with suppliers to secure cost-effective deals, reducing expenses by 10%.
- Implemented new inventory management system, reducing stock discrepancies by 25%.
- Incorporated information on long-term planning, economic indicators and supply constraints to build successful production strategies.
- Estimated production costs in alignment with manufacturing budgets.
- Monitored inventory levels, ordering stock to prevent shortages.
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Maintained high standards of cleanliness and organisation in the workplace.
- Coordinated with other departments to streamline processes and improve overall efficiency.
- Analysed sales data to identify trends, adjusting strategies to maximise profits.
- Enforced good manufacturing practices governing waste control.
Skills
- Inventory management
- Production planning
- Quality control
- Operational procedures
- Budget management
- Performance management
- Process improvement
- Supply chain management
- Compliance oversight
- Health and Safety Compliance
- Safety protocols
- Quality Assurance
- Performance evaluation
- Workflow analysis
- Continuous improvement
- Production scheduling
- Production target setting
- Resource allocation
- Staff scheduling
- Staff training
- Workforce training
- Workforce development
- Motivational leadership
- Conflict resolution
- Team motivation
- Leadership
- Delegating effectively
- Performance coaching
- Communication strategies
- Client satisfaction strategies
- Communication
- Attention to detail
- Problem analysis
- Negotiation
- Constructive criticism
- Regulatory compliance
- Compliance monitoring
- Operational efficiency
- Cost analysis techniques
- Strategic execution
- Office and administrative tasks
- Improvement processes
- Performance metrics
- Production oversight
- Production protocol
- Budgeting and finance
- Supply chain management
- Production oversight
- Equipment maintenance oversight
- Supply chain coordination
- Performance metrics
- Production protocol
- Constructive criticism
- Regulatory compliance
- Budgeting and finance
Certification
PERSONAL PROFILE
A conscientious and professional person, I am a self-motivated and proactive person with good communication skills. I am willing to learn and I am flexible in my approach to different situations. I am friendly and approachable with a good sense of humour, which I pass on through my work when under pressure.
Key Skills
− Ability to manage time and prioritise workload to ensure efficient delivery of all aspects of tasks
− Cleanliness
− Highly organised and efficient
− Good communication skills, both written and verbal
− High level of attention to detail
_ 100% committed to help in any way
WORK EXPERIENCE
1990 TO 2015 CUMBRIA COUNTY COUNCIL
2015 TO 2020 woking for jbrollit limited as director for my son
2020 TO 2025 RELIEF DRIVER / SUPERVISOR
WORKING FOR BREEDENS / LYNCH PLANT HIRE / GILLFORD TRY / BENTLEYS
2025 TO 2026 QUARRY SUPERVISOR
TRAINING AND EDUCATION
1990 TO PRESENT
NPORS /CSCS
EXCAVATOR 360 ANYSIZE WITH LIFTING OPS
FORWARD TIPPING DUMPER WHEELED AND TRACKED ANY SIZE
LOADING SHOVEL ANY SIZE
ADT ANYSIZE
RUBBER DUCK ANY SIZE
ROLLER ANY SIZE
TRACTOR ANY SIZE
TRACKED DOZER ANY SIZE
TELEHANDER ANY SIZE
CSCS WORKS SUPERVISOR GOLD CARD LEVEL 3
NPORS GOLD CARD SUPERVISOR PLANT OPERATIONS
CSCS SKIILED WORKER NVQ LEVEL 1 @ 2
HIGHWAYS PASSPORT
EUSR PASSPORT
QUARRY PASSPORT MPQC / MP CONNECT
ENVIROMENT AGENCY LICENCE
Geotechnical awareness
FIRST AID LEVEL 3
SEQOHS MEDICAL PLUS DRUG AND ALCOHOL
CITB HEALTH AND SAFETY AWARENESS
LEVEL 2 CONFINED SPACES
SMSTS CERTIFACATE
COVID 19 V3 OPERATING CONSTRUCTION SITES
FIRE SAFETY AWARENESS
PESTICIDES CERIFCATE
CONFIRED SPACES
GLASS 1 HGV
Crusher mobile
Isolation log supervisor
FIRE TRAINING
The Institute of Quarrying Awareness of communication and leadership / safety,health & The Environment Bundle
The Institute of Quarrying technical member (TMIQ)
INTERESTS AND HOBBIES
My main interests include walking, travelling and reading. I also take a keen interest in the latest food trends through watching tv, reading and through online research.
Full Clean Driving License
Timeline
Supervisor
Thompsons quarrys
07.2025 - 06.2026