Holly McMaster
Lisburn,Antrim and Newtownabbey
Summary
Energetic professional with highly relevant skills in communication and organisation, coupled with proficiency in Microsoft Office and data management. Proven ability to multitask and prioritise workloads, ensuring smooth and efficient office operations. Aiming to streamline administrative processes and contribute to team productivity.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Supervisor
Centre Culcavy
Hillsborough, Lisburn and Castlereagh
2025.06 - Current
- Implemented company policies effectively, maintained high standards of service delivery.
- Identified potential risks and mitigated them through proactive measures.
- Trained new hires and set up mentoring relationships to drive team performance.
- Supervised activities of workers and enforced safety regulations.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Scheduled staff shifts to ensure optimal coverage during peak hours.
- Solved customer complaints for an improved store reputation.
- Ensured accurate money handling with meticulous attention to detail.
- Performed bookkeeping tasks, including invoicing, back office money responsibilities and daily lodgements.
- Arranged filing systems for easy use and retrieval by personnel.
- Examined, scanned and input documents in software system.
Sales assistant
Centra Longstone
Lisburn, Antrim
2022.12 - 2025.07
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Conducted daily inventory checks to manage stock levels accurately.
- Assisted customers with product selection for optimal satisfaction.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Built strong relationships with regular customers for repeat business.
- Trained new staff members, fostering a supportive working environment.
Health care assistant
Bluebird Care
Lisburn, Antrim
2018.06 - 2021.01
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Assisted in patient care, improved comfort and well-being.
- Administered non-prescription medication under supervision, relieved minor discomforts swiftly.
- Enhanced healing process by changing wound dressings regularly.
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Delivered high-quality, dedicated care to clients with disability, consistently achieving individual care plan objectives.
Education
GCSEs -
Hunterhouse College
Belfast 2012.08 - 2017.06
Skills
- Leadership competence
- Constructive criticism
- Order processing
- Task prioritisation
- Time efficiency
- Deadline adherence
- Attention to Detail
- Quality Assurance
Affiliations
- Reading
- Crochet
Post Office Trained
Fully trained in post office, dealing with personal banking and travel money.
Experience in sorting, tracking systems, cash handling, meeting strict delivery deadlines, totalling daily discrepancies, customer service and daily lodgements.
References
References available upon request.
Timeline
Supervisor
Centre Culcavy
2025.06 - Current
Sales assistant
Centra Longstone
2022.12 - 2025.07
Health care assistant
Bluebird Care
2018.06 - 2021.01
GCSEs -
Hunterhouse College
2012.08 - 2017.06