Eddie De Souza
London,United Kingdom
Summary
Motivated university student looking to apply myself in a professional role over the easter/summer break. Brings strong customer service expertise from fast-paced retail environments and strong interpersonal skills from work experience with a local enforcement agency. Highly adaptable with a flexible schedule, ready to quickly integrate into a new team and deliver immediate value.
Overview
1
1
year of professional experience
Work history
Retail Assistant1
Tesco Extra
London, Essex
11.2024 - 01.2025
- Awarded for providing top-tier service during peak holiday season; chosen by management for maintaining high performance and a positive customer experience under pressure.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Operated cash registers with accuracy and processed cash and card transactions.
(Work Exp) Environmental enforcement officer
Local council
London, Barking and Dagenham
06.2024 - 07.2024
- Assisted local residents with logging and categorising various environmental and community complaints.
- Supported enforcement officers during site visits to evaluate community impact.
- Aided officers in managing sensitive civil issues such as landlord/tenant disputes.
Education
Certificate of Higher Education - Physics
Durham University
Durham 09.2026 -
A-Levels - Maths, Further Maths, Physics
Robert Clack Sixth Form
London 09.2023 - 06.2025
Skills
- Handling difficult customers
- Adaptable to peak times
- Communication excellence
- Store cleanliness maintenance
- Flexible schedule availability
- Conflict de-escalation
Affiliations
- Hiking
- Athletics
- Physics
- History and Geography
Accomplishments
A* A* A in a levels
IRIS Project (Group scientific research)
Scholar's Programme
Timeline
Certificate of Higher Education - Physics
Durham University
09.2026 -
Retail Assistant1
Tesco Extra
11.2024 - 01.2025
(Work Exp) Environmental enforcement officer
Local council
06.2024 - 07.2024
A-Levels - Maths, Further Maths, Physics
Robert Clack Sixth Form
09.2023 - 06.2025