Ibrahim Javid

Resolved customer queries or concerns efficiently, maintaining professionalism and protecting brand reputation.

Increased efficiency of document retrieval with a well-organised filing system.

Ensured all client consultations were filed and dated accordingly.

Answered inbound phone calls, resulting in excellent customer service provided to clients.

Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.

• Conducted client interviews, took detailed instructions, and carried out legal research to support the preparation of written advice letters.
• Developed strong client care skills, attention to detail, and a practical understanding of real-world legal processes.
• Supported non-English speaking clients by providing translation assistance, ensuring effective communication and accurate understanding of legal issues.
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• Reviewed case files and produced concise case summaries, identifying key legal issues and potential procedural developments.
• Attended Costs Case Management Conferences at the Royal Courts of Justice and the Mayor and City of London Court, noting key dates, judicial directions, and arguments from opposing counsel.
• Drafted detailed attendance notes following each conference to document key outcomes and ensure accurate record-keeping.
• Observed client meetings, gaining insight into effective interview techniques and client care strategies used by senior solicitors.
• Provided administrative support in a busy legal office, including filing, document preparation, and managing correspondence to ensure smooth day-to-day operations.
• Assisted with trial preparation by learning about and handling key documentation such as trial bundles, statements of case, and disclosure materials.