Ian Haines

In my role as Director of Strategy I am utilizing my 3 decades of experience in the outsource sector to sell the clients SaaS based service. Utilizing a network of 30 top commission only sales led call centre teams, all working on a CPA model. This team with my direction and leadership will:

• Generate new leads and opportunities to maximise revenue.
• Deliver qualified prospects to determine future sales possibilities and improve conversion efforts.
• Build long-term relationships with customers and generate referrals from existing clients.
• Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
• Maintain contact with customers throughout sales and pre-delivery process.
• Understand customer needs to craft exceptional sales journeys.

Running a start-up, building the sales and operational infrastructure to sell multichannel SaaS based marketing services to a global audience.

• Assisted in implementing short and long-term strategies with high rates of success across entire company.
• Created and maintained relationships with industry leaders and communities to encourage business investments.
• Updated and revised strategic business plans to increase company profitability and growth.
• Liaised with senior management and board members to produce business strategies.
• Trained and mentored managers to cultivate cohesive leadership team.
• Managed team performance, celebrating successes and identifying areas to improve.
• Implemented company-wide financial forecasts to allow for accurate budgeting.
• Oversaw entire company operations, meeting and exceeding targets and goals within company strategic plans.
• Provided strong leadership and impactful decision-making in times of crisis.

I was personally invited onto the platform as a partner to bring investors and CEO's of large Blue Chip companies to initiate and support international deals. I introduced and signed up over 100 Senior partners from connections made over 2 decades. This resulted in over $5 billion of deals being introduced across the platform.

• Established strong rapport with stakeholders to enhance business credibility.
• Served as official representative of organisation to public groups or government agencies.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
• Created and led successful business culture focused on performance.
• Partnered with management team to optimise operations and reduce costs.

• Developed methods of tracking expenses, controlled company budget and devised new ways to save money while maintaining excellent service records.
• Spearheaded expansion strategies to increase business market share, drive growth and increase customer base.
• Devised key initiatives that drove substantial business growth.
• Improved business profits through strategic updates to processes and procedures.
• Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
• Verified company conformance with business policies and procedures for compliant working practices.
• Managed risk profiles to maintain acceptable levels in line with board requirements.

Tasked with bringing 100 call center outsourcers to call US based job seekers and push them into the resume distribution site to register for resume distribution.

Tasked with bringing 1000 people to push out across LinkedIn and other social media platforms using proprietary software to get resume distribution sales.

Q1 target $2m sales. Q2 target $3m sales. Q3 target $4m sales. Q4 target $5m sales. Delivered.

• Produced and implemented strategic commercial plans to grow profit and meet organisational objectives.
• Cultivated strategic initiatives to accelerate commercial growth and best-meet company objectives.
• Conducted research, producing detailed business plans for improved commercial opportunities and expansion.
• Introduced employee coaching programme to heighten engagement and performance.

Over 200 call centres recruited with 2000 plus employees to sell business loans and credit card processing fee savings for retailers.

• Generated a massive revenue stream of over $20m from a standing start inside 12 months from the operation going live.
• Single handed recruited the channel and provided coaching and support.
• Achieved daily performance targets, aiding department progression towards sales goals.
• Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
• Implemented customer feedback to continuously improve personal performance.
• Maintained client databases with updated customer information and current service plan agreements.
• Cold-called customers from assigned contact lists to build new business.
• Established positive customer rapport using multiple communication channels.