Irene Davis
Bristol,United Kingdom
Summary
Accomplished administrative professional with extensive expertise in Microsoft Office Suite, customer relationship management software, and human resources procedures. Demonstrates strong written correspondence skills and excels in project leadership, document control systems, and office management. Proven ability to manage multi-tasking demands efficiently while ensuring ethical standards compliance and safety adherence. Adept at financial reporting, invoicing, and billing processes with a keen eye for detail in records keeping and database management. Committed to enhancing organisational efficiency through effective communication management, meeting coordination, and task prioritisation.
Overview
22
22
years of professional experience
Work history
Office Administrator - Law Firm
TLT LLP
Bristol
01.2022 - Current
- Managed day-to-day administrative operations to ensure smooth running of office.
- Provided comprehensive support to legal staff. including document preparation, file management, and diary coordination.
- Handled incoming correspondence, calls and emails with professionalism and confidently.
- Maintained and organised legal files, case documents, and client records in compliance with regulatory standards.
- Assisted with billing processes, including invoicing, expense tracking, and liaising with clients on payment matters.
- Scheduled appointments, court dates, and meetings for solicitors and partners.
Mortgage Case Manager
London & Country Mortgages
Bath
08.2021 - 01.2022
- Managed end-to-end processing of mortgage applications from initial submission to completion, ensuring compliance with regulatory and lender requirements.
- Acted as the main point of contact for clients, lenders, solicitors, and internal teams, providing regular updates and excellent customer service throughout the process.
- Reviewed and verified client documentation, including income, ID, and credit reports, ensuring accuracy and completeness.
- Liaised with mortgage advisors and underwriters to resolve queries and move cases forward efficiently.
- Maintained detailed and accurate records of all case activity using CRM systems and internal databases.
- Monitored application progress against service level agreements (SLA's) and proactively chased outstanding items to avoid delays.
- Ensured all files met FCA and GDPR compliance standards, maintaining confidentiality at all times.
Customer Service Associate - Team Leader
Waitrose & Partners
Bristol
04.2018 - 09.2021
- Led and motivated a team of customer service assistants to deliver exceptional service aligned with Waitrose & Partners brand values.
- Supported Section Manager in daily in daily store operations, ensuring smooth running of front-end and customer facing areas.
- Resolved escalated customer queries and complaints efficiently, maintaining high levels of customer satisfaction and loyalty.
- Provided on job coaching, training, and performance feedback to team members, encouraging continuous improvement and development,
- Ensured compliance with health and safety, legal, and operational procedures in all customer service activities.
- Acted as key point of contact between management and customer service team, effectively communicating business priorities.
Receptionist Supervisor
IHG Group - Holiday Inn
Bristol
08.2015 - 04.2018
- Supervised daily front desk operations, ensuring efficient check-in/check-out procedures and seamless guest experience.
- Led, trained and supported team of receptionists, providing guidance on customer service standards and hotel procedures.
- Handled guest complaints and special requests promptly and professionally, maintaining high satisfaction scores and brand loyalty.
- Ensured compliance with brand standards, health and safety policies, and data protection regulations.
- Managed cash handling, billing, and accountability.
- Assisted in implementing front office policies and procedures to enhance operational efficiency.
Receptionist
IHG Group - Holiday Inn
Bristol
04.2014 - 08.2015
- Handled room reservations, cancellations, and amendments via phone, email and in person using hotel booking system.
- Managed billing procedures, process payments, and issued invoices accurately, ensuring compliance with hotel policies.
- Ensured compliance with health and safety regulations, data protection policies (GDPR), and Holiday Inn's quality standards
- Greeted guests upon arrival with warm, professional welcome, providing efficient check-in and check-out services in line with brand standards,
- Responded to guest enquiries and complaints promptly and professionally, ensuring positive guest experience and maintaining high satisfaction ratings.
- Maintained accurate logs of visitor entries for security purposes.
Administrator
LBC Logistics
HongKong
10.2011 - 01.2014
- Provided administrative support to logistics and operations teams, ensuring smooth day-to-day coordination of freight and delivery services.
- Managed data entry for shipment records, invoices, and client documentation using internal logistics system.
- Liaised with clients, suppliers, and couriers to schedule collections and deliveries ensuring timely and accurate service.
- Monitored and updated inventory levels assisting with stock control and order processing.
- Handled incoming calls and emails, directing enquiries to appropriate departments and ensuring professional communication at all times.
Pre-School Teacher (Ages 5 & 6)
University of Negros Occidental - Recolitos
Philippines
04.2005 - 09.2011
- Plan and implemented age appropriate lesson plans and learning activities aligned with Early Childhood Education Curriculum and school objectives.
- Created a safe nurturing, and engaging classroom environment that supported cognitive, social, emotional, and physical development of children aged 5 & 6.
- Fostered fundamental literacy, numeracy, and communication skills through interactive storytelling, music, games and hands-on activities.
- Assessed and documented student progress through observations, portfolios, and informal assessment, and communicated updates with parents during regular meetings.
- Collaborated with fellow teachers and school administrators to plan school events, parent-teacher conferences and development program.
HR School Administrator
University of Negros Occidental - Recolitos
Philippines
05.2003 - 03.2005
- Managed day-to-day HR and administrative functions within school department ensuring smooth coordination between academic and administrative staff.
- Assisted in recruitment, onboarding, and orientation of teaching and non-teaching personnel, in compliance with university policies and regulatory requirements.
- Maintained and updated employee records, contracts, attendance logs, and performance evaluations using confidential HR system.
- Coordinated training sessions, seminars, and development programs to support staff professional growth and compliance with institutional standards.
- Supported payroll preparation by collecting, verifying, and submitting attendance and leave reports for processing.
- Ensured compliance with university and government regulations regarding employment, benefits, and workplace safety.
Education
Diploma of Higher Education - CIPD Level 3
ICS Learn
United Kingdom 07.2024 -
Master Early Childhood Education - Early Childhood Education
University of Negros Occidental - Recolitos
Philippines 06.2003 - 03.2007
Bachelor of Science - Elementary Education
University of Negros Occidental - Recolitos
Philippines 06.1999 - 03.2003
Skills
- Organizational Skills
- Communication Skills
- Time Management
- Problem-Solving Skills
- Interpersonal Skills
- Attention to Detail
- Confidentiality and Discretion
- Microsoft Office, Word & Excel
Timeline
Diploma of Higher Education - CIPD Level 3
ICS Learn
07.2024 -
Office Administrator - Law Firm
TLT LLP
01.2022 - Current
Mortgage Case Manager
London & Country Mortgages
08.2021 - 01.2022
Customer Service Associate - Team Leader
Waitrose & Partners
04.2018 - 09.2021
Receptionist Supervisor
IHG Group - Holiday Inn
08.2015 - 04.2018
Receptionist
IHG Group - Holiday Inn
04.2014 - 08.2015
Administrator
LBC Logistics
10.2011 - 01.2014
Pre-School Teacher (Ages 5 & 6)
University of Negros Occidental - Recolitos
04.2005 - 09.2011
Master Early Childhood Education - Early Childhood Education
University of Negros Occidental - Recolitos
06.2003 - 03.2007
HR School Administrator
University of Negros Occidental - Recolitos
05.2003 - 03.2005
Bachelor of Science - Elementary Education
University of Negros Occidental - Recolitos
06.1999 - 03.2003