Hugo Bridge
North Berwick,East Lothien
Summary
Experienced, results-driven manager with a strong background in operational management within the Golf industry. Passion for customer service and improving customer experience to drive growth and maximise profits.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Restaurant & Bar Manager
Marine Hotel North Berwick
North Berwick, East Lothian
11.2024 - Current
- Led bar and events operations, collaborating with F&B Manager to enhance business success.
- Tracked inventory levels to prevent shortages of key supplies or ingredients.
- Built a loyal customer base due to excellent service provision.
General Manager
Heyrose Golf Club
Knutsford, Cheshire
06.2018 - 08.2024
- Managed club operations effectively by overseeing all departments.
- Ensured excellent customer service for member satisfaction.
- Modernised online profile of Heyrose, implemented improved online booking software and delivered business strategy to drive revenue, resulting in 70% overall increase in retained membership and 150% annual increase in society revenue.
- Implemented cost control measures to manage budget effectively. Streamlined operations to increase efficiency and productivity.
- Pursued and established partnerships with local businesses and golf clubs, strengthening club's reputation and creating mutually beneficial relationships.
Assistant Manager
Heyrose Golf Club
Knutsford, Cheshire
06.2016 - 05.2018
- Acted as the mangement point of contact for staff and customers. Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
- Ensured the staff and business strictly adhered to all health and safety and compliance requirements.
- Coverted the club's bookingkeeping software to online, to streamline data entry and reduce financial discrepancies. Carefully managed and recorded cash and credit transactions, and established an online Direct Debit payment system for customers.
Accounts Executive
SVM Global
Rotherham, South Yorkshire
09.2015 - 05.2016
- Liaised with B2B (business to business) clients, acting as client’s representative at SVM; processing orders, managing after sales and growing sales through improvingclient experience and evaluating opportunities to enhance sales, customer satisfaction and retention.
- Coordinating with SVM operations and IT departments to resolve tech issues and improve customer experience.
- Reached maximum OTE (On target earnings) for every pay period while employed by SVM Global.
- After two months moved to new team solely dedicate to Tesco for Business, new and very significant client for SVM Global.
Seasonal Greenskeeper / Bar Team Member
Heyrose Golf Club
Knutsford, Cheshire East
10.2006 - 08.2011
- Began raking bunkers, collecting, cleaning and restocking driving range balls.
- Was trained on the use of fairway/semi-rough mowers, blowers strimmers et al, assisted the Greens Team maintaining course during peak growing season.
- Assited the club during events, food running, glass collecting/washing and when I turned 18 began working in the bar in evenings/weekends.
Education
Bachelor of Arts - Politics
University of Sheffield
Sheffield 09.2011 - 06.2015
A-Levels - Politics, History, Economics, GS
Sir John Deane's College
Northwich 09.2009 - 06.2011
Skills
- Customer service
- Business administration
- Client account management
- Client relations
- Relationship building and rapport
- Business development
- Schedule management
- Operations management
- Organised and efficient
- Revenue growth
- Strong Communication
- Positive Attitude
- People Skills
- Excellent Time Management
- Business Development
- Cross-functional team management
Affiliations
- 13.01 HI Golfer
- Qualified dinghy sailor (GP14 Class)
Accomplishments
Saddleworth Golf Club Open Winner (2022)
Certification
Emergency First Aid in the workplace (Expires 2026)
Timeline
Restaurant & Bar Manager
Marine Hotel North Berwick
11.2024 - Current
General Manager
Heyrose Golf Club
06.2018 - 08.2024
Assistant Manager
Heyrose Golf Club
06.2016 - 05.2018
Accounts Executive
SVM Global
09.2015 - 05.2016
Bachelor of Arts - Politics
University of Sheffield
09.2011 - 06.2015
A-Levels - Politics, History, Economics, GS
Sir John Deane's College
09.2009 - 06.2011
Seasonal Greenskeeper / Bar Team Member
Heyrose Golf Club
10.2006 - 08.2011
Emergency First Aid in the workplace (Expires 2026)
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