Hope Hopkins

Currently working within the Graphics and Packaging function of Dyson as Content Project Coordinator, helping the team to manage content in the Floorcare, Haircare and Environmental categories. Creating literature such as; compliance leaflets, quick start guides, boxes, etc. Communicating with a wide range of stakeholders such as 52 markets, Legal, Sales, etc.

I have explored wider opportunities in Dyson and have completed two Agile Project Management courses in Foundation and Practitioner. Additionally, I have supported the Project Management team in graphic set up and delivery to print SOP which included active delivery on huge Floorcare projects.

I have a huge passion for sustainability. Currently outside my role I am collaborating with the Creative, Design and Production manager whom specialises in sustainability and I am doing miniature projects to assist him. Currently we are studying bamboo fibres and how they can be utilised in packaging.

● Delivered friendly, attentive and helpful service always when serving in the shop and managing online communications.
● Efficiently processed cash and card payments during busy shopping periods.
● Upsold additional products by identifying customer needs and requirements through in-depth consultations.
● Performed closing duties such as cleaning windows, mopping floors, sanitising tills and sweeping.
● Addressed and resolved complex customer complaints in a calm, efficient and friendly manner.
● Quickly cultivated excellent customer relationships by providing helpful, friendly and attentive customer service.
● Promoted to doing refunds and exchanges.

• Silver service trained.
• Worked at dinner events, auction events, charity events for his Royal Highness.
• Reset tables with spotless service ware routinely.
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
• Served each guest with sincere, positive, pleasant and enthusiastic attitude.
• Stocked and maintained silverware, linens and condiments.
• Upheld high standard of cleanliness in all work areas.
• Performed additional tasks to keep dining room running smoothly.

• Answered customer enquiries in a professional and polite manner, often going the extra mile to provide an enjoyable
  customer experience.
• Proactively researched product range, keeping knowledgeable for customer enquiries.
• Worked as a team member, performing cashier duties, product assistance and cleaning.
• Ensured customer experiences stayed positive by providing attentive and helpful customer service.
• Dealt with customer complaints calmly and professionally, providing appropriate solutions for continued customer
  satisfaction.
• Answered customers questions and addressed problems and complaints in person and via phone.
• Watered plants, ensuring flower and plant displays stayed healthy and beautiful.
• Cut, arranged and produced flower bouquets, garden and house plants according to customer specifications.
• Cultivated positive customer relationships by offering a friendly, helpful and polite approach.
• Helped customers sign up for loyalty programs and submitted completed paperwork.
• Worked in the companies 'Little Seedlings' a club which once a month bought children together to learn about plants
  and gave them the opportunity to grow their own.