Sorcha Antoniou
Ruislip
Summary
Professional administrator with a wealth of experience demonstrated across the NHS working with general practices and other healthcare providers in Hillingdon to deliver high quality services. Areas of expertise include exceptional customer service skills, call handling, liaising with patients face to face and identifying specific needs to provide a tailored service. Excellent communication skills, customer focused. Working with general practices across Hillingdon to deliver better health through collaborative primary care. Providing administrative support to the team. Currently seeking a career enhancing position where skillset can be used to make a valuable contribution. Organised Service Administrator known for enhancing office efficiency and streamlining administrative processes. Skilled in managing schedules, handling customer queries, and coordinating team activities to support seamless operations. Achievements include implementing new filing systems that improved document retrieval times and leading initiatives that boosted client satisfaction.
Overview
33
33
years of professional experience
Work history
Service Administrator – NHS Community Primary Care
The Hillingdon Confederation
Uxbridge
2023.07 - 2026.04
- Provide administrative support for various community care services including paediatrics, gynaecology, anticoagulation etc.
- Act as primary contact for over 50 patient inquiries daily via telephone and email, triaging queries and prioritising tasks as needed.
- Effectively schedule and manage patient clinics using EMIS appointment system, booking appointments and follow-ups, cancellations, and GP referrals efficiently.
- Liaise with care home matrons to coordinate resident reviews by community doctors.
- Maintain confidentiality while managing sensitive documents and care plans.
Health Care Assistant
The Hillingdon Confederation
Uxbridge
2023.07 - 2026.04
- Triage gynaecology referrals and conduct telephone calls with patients to ensure suitability for community services.
- Assist in minor surgery gynaecology clinics, coach patients on benefits of coil and pessary fittings and replacements.
- Support clinical pharmacists in community atrial fibrillation clinics, carrying out 12 lead ECG's, blood pressure checks and blood tests as needed.
- Promote healthy lifestyle program and basic understanding of blood pressure and cholesterol health.
- Perform NHS Health Checks in support of NHS England preventative healthcare initiatives.
Health Care Assistant
Devonshire Lodge Practice
Pinner
2017.02 - 2023.07
- Prepared examination areas and instruments, cleaning and restocking clinical rooms, to assist doctors in minor operations while ensuring patient safety.
- Obtained consent and acted as chaperone during procedures.
- Conducted NHS health checks, promoted blood pressure and cholesterol management advice, assisted with six-to-eight-week baby checks.
- Undertook wound care and suture removals, collected blood samples, as well as administered numerous vaccinations.
- Oversaw collection, handling, and storage of specimens and blood samples, ensuring compliance with health standards.
- Managed body fluid spillages, addressed sharps injuries promptly, and executed waste management protocols for proper segregation and disposal of clinical materials.
- Maintained accurate record-keeping practices throughout all procedures.
Administrator
Devonshire Lodge Practice
Pinner
2015.10 - 2023.07
- Oversaw daily operations of busy surgery; processing telephone, email and letter queries as well as maintaining office supplies and clinical stock
- Managed booking of appointments and maintenance of internal systems, updating patient records accurately.
- Handled wound care and district nurse referrals, confirming receipt and timely action.
- Coordinated orientation of new doctors and synchronising smart-cards.
- Collaborated with practice manager and partner doctors to enhance quality of patient care.
Medical Receptionist
Denham Green Surgery
Denham
2008.05 - 2010.08
Beauty salon manager
Antonio's Hair and Beauty
London
1993.07 - 2004.12
- Fostered client loyalty with excellent customer service skills.
- Evaluated employee performance regularly, providing constructive feedback.
- Managed daily cash transactions and bookkeeping tasks diligently for accurate records.
- Ensured compliance with health and safety regulations, promoting a safe workplace.
- Implemented new beauty treatments to meet market trend demands.
- Handled administrative tasks effectively whilst managing the daily operations of the salon.
- Maintained high standards of cleanliness, resulting in a pleasant environment.
- Conducted regular stock checks to prevent product shortages.
Customer Service Representative
London Borough Of Hillingdon
Hillingdon
2000.09 - 2003.03
Education
GCSEs -
Queensmead School
Diploma of Higher Education -
East Berkshire College
Diploma of Higher Education -
Queensmead School
Primary Care Hillingdon
MAXI'S Healthcare
Skills
- Mental Health First Aid
MHFA England
- Phlebotomy Certificate
Maxi's Healthcare
- Care Certificate
Primary Care Hillingdon
- BTEC Diploma in Beauty Therapy
East Berkshire College Distinction
- BTEC Diploma in Business and Finance
Queenmead School Distinction
- 8 GCSEs Including Maths and English
Queensmead School
- Knowledge of NHS policies
- Community engagement
- Care plan management
- Dementia awareness
- Infection prevention and control
- Safeguarding knowledge
- First Aid
- Clinical record-keeping
- NHS Health Checks
- Exceptional communicator
- Multitasking under pressure
- Healthcare software proficiency
- CPR certification
- Clear communication
- Confidentiality understanding
Administrative Skills
- IT Literacy - experienced with Microsoft Office Suite as well as specialist medical software such as: EMIS, Blinx, Valid Universal Care Plan Portal, INRstar etc.
- Incoming/Outgoing Correspondence - Monitoring telephone lines and email inboxes, ensuring tasks and queries are completed efficiently and to the highest standards.
- Appointment Booking - Ensuring patients are provided appropriate appointments and maximising clinic utilisation.
- Referral Management - Triaging, booking, and discharging patient referrals in a timely manner; completing all relevant paperwork with accuracy.
- Communication Skills - Highly effective communicator; ensuring colleagues, managers, and service users are provided thorough and up-to-date information.
- Training - Experience in training staff and teaching new starters to perform tasks in line with Standard Operating Procedures.
Clinical Skills
- Cleaning and Restocking - Preparing and clearing examination areas and instruments to maintain a smooth running and sanitary clinical area.
- Supporting Clinics - Experienced in assisting minor surgery clinics and acting as a chaperone at patient or clinician request.
- Delivering Health Services - Conducting NHS Health Checks, 12 lead ECGs, blood pressure checks, blood draws, diabetic foot checks, assisting 6-8 week baby checks, wound care and dressing changes.
- Administering Injections - Vaccinations such as pneumonia, shingles and flu as well as B12 injections.
- Infection Control and Waste Management - Segregation and disposal of clinical waste, handing spills and sharps injuries.
Accomplishments
Outstanding contribution Award
Timeline
Service Administrator – NHS Community Primary Care
The Hillingdon Confederation
2023.07 - 2026.04
Health Care Assistant
The Hillingdon Confederation
2023.07 - 2026.04
Health Care Assistant
Devonshire Lodge Practice
2017.02 - 2023.07
Administrator
Devonshire Lodge Practice
2015.10 - 2023.07
Medical Receptionist
Denham Green Surgery
2008.05 - 2010.08
Customer Service Representative
London Borough Of Hillingdon
2000.09 - 2003.03
Beauty salon manager
Antonio's Hair and Beauty
1993.07 - 2004.12
GCSEs -
Queensmead School
Diploma of Higher Education -
East Berkshire College
Diploma of Higher Education -
Queensmead School
Primary Care Hillingdon
MAXI'S Healthcare