Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic
Amy Palmer

Amy Palmer

Kidlington,United Kingdom

Summary

With 12 years of experience at Oxfordshire Fire and Rescue Service, I have developed extensive knowledge in fire safety while working across various teams. I am known for my commitment, reliability, and diligence, and I have honed a broad range of skills by supporting different departments within the service. My excellent interpersonal skills enable me to work effectively both independently and as part of a team. Dedicated to personal development, I have recently gained a Level 4 Certificate in Fire Safety and an Advanced Professional Certificate in Legal Skills in Investigation. I am currently working towards gaining a Level 4 Diploma in Fire Safety.


I am a trained Mental Health First Aider, providing initial support and guidance to colleagues experiencing mental health challenges, and signposting to appropriate professional resources. This enables me to promote a positive workplace culture by recognising early signs of stress or mental health issues, offering confidential assistance, and encouraging wellbeing initiatives.

Overview

21
21
years of professional experience
6
6
years of post-secondary education

Work history

Fire Safety Advisor

Oxfordshire Fire & Rescue Service
Oxford, Oxfordshire
11.2023 - Current
  • Delivering comprehensive fire safety advice to businesses for regulatory compliance.
  • Auditing complex premises and licensed buildings for safety standards.
  • Assessing general fire precautions against the Regulatory Reform (Fire Safety) Order 2005.
  • Evaluating emergency evacuation plans for effectiveness and compliance.
  • Identifying hazards to firefighters during emergency incidents through thorough evaluations.
  • Collaborating with regulatory bodies to support legislation application.

Systems Support Administrator

Oxfordshire Fire & Rescue Service
Oxford, Oxfordshire
02.2018 - 11.2023
  • Handled sensitive information discreetly, ensuring confidentiality adhered to protocol.
  • Compiled essential data into spreadsheets to improve business performance understanding.
  • Maintained data accuracy through regular database audits for seamless operations.
  • Investigated system faults and rectified issues to enhance functionality.
  • Conducted research on alternative systems to identify potential improvements.
  • Provided training and support for users of OFRS’s systems.
  • Liaised with ICT and external suppliers regarding fault investigations and upgrades.
  • Quality assured and validated incident records within Incident Recording System (IRS).

Part-time Administrator

Oxfordshire Fire & Rescue Service
Oxford, Oxfordshire
05.2013 - 02.2018
  • Delivered front-line customer service by addressing public enquiries via email, telephone, and in person.
  • Coordinated calendars and managed room bookings to facilitate appointments.
  • Maintained and updated databases to ensure accuracy and accessibility of information.
  • Ordered stationery and catering equipment to support operational needs.
  • Took minutes and produced reports for meetings to document discussions.
  • Raised purchase orders and processed incoming goods efficiently.

Planner

Oxford City Council
Oxford, Oxfordshire
02.2005 - 03.2009
  • Prepared and presented reports on planning applications to stakeholders.
  • Determined planning applications, ensuring compliance with regulations.
  • Provided pre-application advice to clients, enhancing understanding of processes.
  • Maintained and updated databases and information systems for accurate record-keeping.
  • Responded to general enquiries, facilitating efficient communication.
  • Liaised with clients throughout the planning process to secure satisfaction.
  • Mentored junior planners in effective techniques, improving team capabilities.

Planning Technician

Oxford City Council
Oxford, Oxfordshire
07.2004 - 02.2005
  • Delivered technical support to planning officers, ensuring informed decision-making.
  • Conducted research on planning history to facilitate comprehensive assessments.
  • Performed permitted development checks to verify compliance with regulations.
  • Responded to telephone and email enquiries, maintaining high levels of customer service.

Education

Bachelor of Arts - Town Planning and Leisure Management

Oxford Brookes University
Oxford, England
09.2000 - 06.2003

A-Levels - Business Studies

Gosford Hill Sixth Form
Kidlington, Oxfordshire
09.1997 - 07.1999

GCSEs - Various

Gosford Hill School
Kidlington, Oxfordshire
09.1995 - 07.1997

Skills

  • Advanced Professional Certificate in Legal Skills in Investigation (APCIL) (Legal Experience Training Ltd) – Passed April 2025)
  • Level 4 Certificate in Fire Safety (Xact) – Passed December 2024
  • Level 3 Certificate in Fire Safety (Xact) – Passed October 2024
  • Mental Health First Aider (MHFA England) – Completed June 2024
  • ‘Managing Safely’ - IOSH (Institution of Occupational Safety and Health) - Passed January 2017

Affiliations

  • I enjoy learning Spanish in my spare time, participating in fitness classes, and traveling whenever possible. In 2006, I travelled to Thailand, Cambodia, Vietnam, Laos, Indonesia, Fiji, New Zealand and Australia. I visited schools and local businesses and stayed with host families. This was a fantastic opportunity that allowed me to gain an understanding of different cultures.

References

References available upon request.

Timeline

Fire Safety Advisor

Oxfordshire Fire & Rescue Service
11.2023 - Current

Systems Support Administrator

Oxfordshire Fire & Rescue Service
02.2018 - 11.2023

Part-time Administrator

Oxfordshire Fire & Rescue Service
05.2013 - 02.2018

Planner

Oxford City Council
02.2005 - 03.2009

Planning Technician

Oxford City Council
07.2004 - 02.2005

Bachelor of Arts - Town Planning and Leisure Management

Oxford Brookes University
09.2000 - 06.2003

A-Levels - Business Studies

Gosford Hill Sixth Form
09.1997 - 07.1999

GCSEs - Various

Gosford Hill School
09.1995 - 07.1997
Amy Palmer