Holly Wilding
Woking,Surrey
Summary
A dedicated professional with a strong foundation in excellent customer service, efficient time management skills, and resilience in difficult situations. Passionate games host who demonstrates creativity and enthusiasm, coupled with a strong teamwork ethic and leadership skills.
Overview
4
4
years of professional experience
Work history
Games Host
Paradox Parlours Escape Rooms
Woking, Surrey
09.2024 - Current
- Provided outstanding customer service to teams from initial greeting through too post-game debrief creating a personalised and memorable experience resulting in returning customers.
- Resolved technical issues swiftly through excellent problem-solving skills.
- Enhanced team productivity through effective leadership and motivation.
- Produced captivating social media posts, driving customer engagement.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Trained new employees to ensure consistent quality of service.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
Online assistant
Sainsbury's
Brookwood, Surrey
07.2023 - 11.2024
- Ensured customer satisfaction by promptly picking and packing online orders within a time limit.
- Improved order accuracy with attention to detail whilst selecting substitute products.
- Handled stock replenishment, ensuring shelves remained tidy and well-stocked.
- Operated till effectively, minimising queue times for customers.
- Provided product knowledge to customers for informed purchasing decisions.
- Resolved any customer complaints efficiently, promoting positive brand image.
- Trained new staff members on store procedures and policies for effective induction process.
Saturday assistant
Embellish Hair and Beauty
Brookwood, Surrey
11.2021 - 05.2023
- Enhanced customer satisfaction by efficiently managing all front desk enquiries. Handling appointment scheduling, phone calls and finances
- Greeted customers warmly upon arrival; enhanced their salon experience by offering refreshments and magazines whilst waiting.
- Maintained exceptional cleanliness of salon area; sweeping up hair and wiping down the station's after each appointment, washing brushes and combs after each use, regularly cleaning the bathroom and kitchen, all promoting a hygienic environment.
- Washed, conditioned, and blow-dried clients' hair to prepare for styling or cutting.
- Received commendations by management for outstanding customer service.
Education
Bachelor of Arts - Television & Film Production
Falmouth University
Falmouth 09.2025 -
A-Levels - Photography
The Sixth Form College Farnborough
Farnborough, Hampshire 09.2023 - 06.2025
A-Levels - Film Studies
The Sixth Form College Farnborough
Farnborough, Hampshire 09.2023 - 06.2025
Cambridge Technical Extended Certificate - Digital Media
The Sixth Form College Farnborough
Farnborough, Hampshire 09.2023 - 06.2025
GCSEs - English Literature & English Language
The Winston Churchill School
Woking, Surrey 09.2018 - 06.2023
GCSEs - Maths
The Winston Churchill School
Woking, Surrey 09.2018 - 06.2023
GCSEs - Drama
The Winston Churchill School
Woking, Surrey 09.2018 - 06.2023
GCSEs - Film Studies
The Winston Churchill School
Woking, Surrey 09.2018 - 06.2023
GCSEs - History
The Winston Churchill School
Woking, Surrey 09.2018 - 06.2023
GCSEs - German
The Winston Churchill School
Woking, Surrey 09.2018 - 06.2023
GCSEs - Religious Studies
The Winston Churchill School
Woking, Surrey 09.2018 - 06.2023
GCSEs - Combined Science (Double Award)
The Winston Churchill School
Woking, Surrey 09.2018 - 06.2023
Skills
- Excellent customer service
- Efficient time management skills
- Resilience in difficult situations
- Creativity and enthusiasm
- Solution-focused problem solving
- Confident and driven
- Leadership
Education
Current,Current,Current
Affiliations
- Photography & Videography
- Culinary
- Escape Rooms
References
References available upon request.
Timeline
Bachelor of Arts - Television & Film Production
Falmouth University
09.2025 -
Games Host
Paradox Parlours Escape Rooms
09.2024 - Current
A-Levels - Photography
The Sixth Form College Farnborough
09.2023 - 06.2025
A-Levels - Film Studies
The Sixth Form College Farnborough
09.2023 - 06.2025
Cambridge Technical Extended Certificate - Digital Media
The Sixth Form College Farnborough
09.2023 - 06.2025
Online assistant
Sainsbury's
07.2023 - 11.2024
Saturday assistant
Embellish Hair and Beauty
11.2021 - 05.2023
GCSEs - English Literature & English Language
The Winston Churchill School
09.2018 - 06.2023
GCSEs - Maths
The Winston Churchill School
09.2018 - 06.2023
GCSEs - Drama
The Winston Churchill School
09.2018 - 06.2023
GCSEs - Film Studies
The Winston Churchill School
09.2018 - 06.2023
GCSEs - History
The Winston Churchill School
09.2018 - 06.2023
GCSEs - German
The Winston Churchill School
09.2018 - 06.2023
GCSEs - Religious Studies
The Winston Churchill School
09.2018 - 06.2023
GCSEs - Combined Science (Double Award)
The Winston Churchill School
09.2018 - 06.2023