Lara Broad
Reading,UK
Summary
Detail-oriented professional with expertise in Microsoft Excel, Word, and PowerPoint, complemented by strong Python programming skills. Demonstrates exceptional customer service and support capabilities, underpinned by effective communication and team collaboration. Proficient in data analysis and reporting, with a keen eye for detail and commercial awareness. Adept at problem-solving strategies and time management, aiming to leverage organisational skills in a dynamic work environment
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Games Host
Escape Hunt
Reading
2025.04 - 2026.06
- Delivered engaging game briefings and debriefs, enhancing customer understanding of game rules and safety procedures for memorable experiences.
- Managed customer bookings and reset escape rooms efficiently, ensuring timely game starts and high attention to detail.
- Provided excellent customer service in a fast-paced, high-pressure environment, resolving customer queries professionally and maintaining high service standards.
- Collaborated with colleagues to ensure smooth daily operations, contributing to consistently positive customer experiences.
Party Host
Oxygen Trampoline Park
Reading
2024.10 - 2025.02
- Coordinated party schedules, organised games, served food and managed event timings to ensure a smooth and enjoyable experience for all attendees.
- Hosted and supervised children's birthday parties, creating safe and engaging environments that enhanced guest enjoyment.
- Delivered clear safety briefings and monitored activities to ensure compliance with park procedures.
- Collaborated with team to efficiently manage multiple parties during peak periods, ensuring consistent service quality.
Merchandising Job Simulation – Retail Investment Analysis
Forage
Reading
2025.09 - 2025.09
- Analysed retail sales and inventory data using Microsoft Excel, including PivotTables and key retail performance metrics, to uncover actionable commercial trends.
- Conducted competitor analysis by evaluating product ranges, pricing strategies, market trends and promotional activity, identifying key commercial opportunities.
- Presented data-driven recommendations based on product performance and market research.
- Produced seasonal line sheet with product information, imagery and colour stories, facilitating informed merchandising decisions.
Legal Assistant Work Experience
Keystone Law
Bristol, UK
2023.07 - 2023.07
- Conducted legal research and supported preparation of Lasting Power of Attorney (LPA) documents and witness statements to ensure compliance with legal standards.
- Reviewed confidential case files and organised legal documentation, maintaining high accuracy and attention to detail to uphold case integrity.
- Gained knowledge of legal procedures, client confidentiality, professional ethics, and effective client communication to enhance client interactions.
GCSE Maths Tutor
Grey Court School
Richmond
2022.10 - 2023.04
- Delivered one-to-one and small-group GCSE Mathematics tutoring, adapting teaching methods to meet individual learning needs.
- Enhanced students' confidence, exam technique, and problem-solving skills through tailored support sessions.
- Collaborated with teachers to implement targeted interventions, fostering students' academic progress.
Education
BSc - Business and Management
Henley Business School, University of Reading
Reading, UK 2023.09 - 2026.07
A Levels - Psychology (A), Mathematics (B), Economics (B)
Grey Court School and Sixth Form
Richmond upon Thames, UK 2021.09 - 2023.06
Skills
- Game mechanics design
- Customer support
- Data analysis
- Microsoft Excel and Word
- Microsoft PowerPoint
- Effective communication
- Team collaboration
- Problem solving strategies
- Time management skills
- Organisational skills
- Attention to detail
- Commercial awareness
Interests
Women in Business Society, Kickboxing, Fashion design and clothing creation
AWARDS & ACHIEVEMENTS
Jack Petchey Achievement Award 2023, Awarded in recognition of volunteering and positive contribution to the Ham Lands community.
Charity Shop Volunteer
2023-06, Assisted customers with purchases and donations while delivering friendly and professional customer service., Organised donated stock, priced items and maintained attractive product displays to improve the shopping experience., Supported day-to-day store operations, contributing to fundraising activities through effective stock management and teamwork.
Timeline
Merchandising Job Simulation – Retail Investment Analysis
Forage
2025.09 - 2025.09
Games Host
Escape Hunt
2025.04 - 2026.06
Party Host
Oxygen Trampoline Park
2024.10 - 2025.02
BSc - Business and Management
Henley Business School, University of Reading
2023.09 - 2026.07
Legal Assistant Work Experience
Keystone Law
2023.07 - 2023.07
GCSE Maths Tutor
Grey Court School
2022.10 - 2023.04
A Levels - Psychology (A), Mathematics (B), Economics (B)
Grey Court School and Sixth Form
2021.09 - 2023.06