Harley Kay
Selling
Summary
Experienced barista, kitchen porter, and front of house team member at the sondes tea house and general store while managing opening and closing of escape hunt canterbury site with extensive customer service expertise, with a proven track record of handling customer payments, preparing high-quality beverages, and maintaining cleanliness. Demonstrates dedication, teamwork, reliability, and flexibility in fast-paced environments. Skilles in communication, multi-tasking, and providing exceptional customer service. Committed to delivering high standards of hygiene and efficiency while supporting team members during peak periods.
Overview
5
5
years of professional experience
Work history
Games Host
Escape hunt
Canterbury , Kent
04.2025 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered tasks within tight deadlines.
- Assist general public by providing excellent customer service
- Executed responsibilities of key holder by opening and closing the building for service
Barista
The Sondes Tea House And General Store
Kent
11.2023 - 03.2026
- Efficiently managed and processed customer payments
- Greeted hundreds of customers, answering questions
- Stayed calm during high-volume periods and events
- Maintained clean, organised workspaces and sanitised equipment
- Prepared and served hot and cold beverages
- Monitored seating availability, safety, and guest wellbeing
- Cleaned equipment, disposed of waste, and cashed up registers
- Described menu items and suggested products based on preferences
- Operated espresso machines and coffee-making equipment expertly
Kitchen Porter
The Sondes Tea House And General Store
Kent
05.2021 - 03.2026
- Disposed of rubbish and recycling to maintain cleanliness
- Disinfected kitchen tools and supplies for health and safety
- Performed tasks flexibly to support team efficiency
- Adhered to health and safety guidelines
- Supported chefs during busy periods
- Adapted quickly to new kitchen layouts and equipment
Front of House Team Member
The Sondes Tea House And General Store
Kent
05.2021 - 03.2026
- Assisted in delivering food and drinks to tables when required by bar and kitchen staff, especially during busy restaurant periods.
- Assisted in providing friendly, relaxed and professional environments by going the extra mile to meet customer needs.
- Showed customers to their seats upon arrival.
- Completed daily opening and closing of the restaurant and the store.
- Kept tables clean and presentable.
- Enquired about guest satisfaction.
Education
GCSEs - Maths, english
The canterbury academy
CanterburySkills
- Dedication: Committed to delivering high-quality work with a positive attitude
- Teamwork: Collaborates well with others to maximize efficiency and create a positive workforce
- Reliability/Flexibility: Consistently delivers high-quality work, even under stress, in fast-paced environments and trusted with overseeing opening and closing of facility's
- Independence: Strong intuition for effective, independent work
- Hardworking/Multi-tasking: Quick learner, able to handle multiple roles efficiently for a top-tier work environment
- Communication: Strong communication skills, providing excellent customer service in any setting
REFERENCES
- Claire, Raraty-Squires, Reference of Work, +44 7711 110961, Sondes Tea House And General Store
Timeline
Games Host
Escape hunt
04.2025 - Current
Barista
The Sondes Tea House And General Store
11.2023 - 03.2026
Kitchen Porter
The Sondes Tea House And General Store
05.2021 - 03.2026
Front of House Team Member
The Sondes Tea House And General Store
05.2021 - 03.2026
GCSEs - Maths, english
The canterbury academy