Holly Farmer
Summary
A proactive team player with exceptional attention to detail and a professional demeanour. Demonstrates reliable punctuality, excellent keyboard typing speed, and great customer service skills. Adept at conflict resolution, exercising good judgement, and maintaining patience and composure in challenging situations. Respectful, approachable and keen to progress in any chosen field.
Overview
5
5
years of professional experience
Work history
Receptionist and Trainee Dental Nurse
Kingsend Dental
Ruislip
2022.09 - 2025.01
- Dual role of receptionist and trainee dental nurse
- Opening/Closing of the practice which entails managing; the alarm, lights and blinds, emergency medicine/defibrillator, compressor, cleanliness of practice, voicemails and emails from closed hours and ensuring all fire escape points are safely accessible.
- Welcomed all patients warmly into the practice to create a sense of comfort and trust
- Handled appointment scheduling to ensure smooth daily operations (face-to-face and via telephone and email).
- Resolved patient queries with professionalism and patience, enhancing customer service experience.
- Involvement in CPD training (BLS - CPR)
- Stock management
- Adhered to all relevant ethical codes and regulations within the practice settings, including strict infection control protocols throughout all tasks, safeguarding both patients and staff members' health.
- Supported patients during pre- and post-operative care to mitigate health and safety risks.
- Assisted the dentist at all times during treatment and also by writing precise and contemporaneous notes.
E-Commerce Assistant
MP Moran & Sons
Watford
2022.05 - 2022.09
- Invoiced orders
- Dealt with phone calls and emails, assisting customers with enquiries about our products.
- Resolved customer complaints promptly, ensuring their loyalty and repeat business.
- Placed orders with suppliers via telephone and email.
- Worked with the E-Commerce team to update certain aspects of the website.
- Compared and adjusted prices using spreadsheets and Price2Spy.
- Removed out of stock products from the system whilst adding new products.
- Monitored inventory levels to avoid stock outs.
- Liaised with IT department to resolve technical issues ensuring minimal disruption in operations.
- Worked closely with logistics team ensuring timely dispatch and delivery of orders.
Customer Service Assistant
Wickes
Ruislip
2021.03 - 2022.05
- Undertook full training in all aspects of the store operation including Health and Safety.
- Assisted customers with product enquiries.
- Placed in-store orders for customers.
- Prepared click and collect orders with accuracy.
- Operation of tills; including swift but careful processing returns and refunds.
- Arranged merchandise displays.
- Product restocking.
- Provided exceptional levels of customer service consistently.
- Maintained a clean and orderly till area, contributing to a pleasant store environment.
- Organised stock shelves neatly to improve the overall appearance of the shop floor.
- Improved customer relations by managing customer complaints effectively.
Customer Service Assistant
Building Supplies and Consultants Ltd
Watford
2020.09 - 2021.01
- Took telephone calls from existing and new customers - accepting orders, passing on messages accurately.
- Placed stock orders.
- Requested stock invoices via email.
- Data entry of pricing onto Excel spreadsheets.
- Collaborated well within a team setting.
Work Experience
The Pet Emporium
Watford
2019.10 - 2019.10
- Learned about and assisted with the grooming of dogs.
- Assisted with the shop display.
Education
GCSEs -
Watford Grammar School for Girls
2015.09 - 2020.03
Level 3 Diploma - Dental Nursing
North London Dental Centre
2024.04 -
Skills
- Reliable punctuality
- Keyboard typing speed
- Patience and composure
- Conflict Resolution
- Good judgement
- Great Customer Service
- Attention to Detail
- Professional demeanour
- Proactive team player
INTERESTS
- Walking
- Travelling/Venturing out to new places with friends
- Listening to music
References
References available upon request.
Timeline
Level 3 Diploma - Dental Nursing
North London Dental Centre
2024.04 -
Receptionist and Trainee Dental Nurse
Kingsend Dental
2022.09 - 2025.01
E-Commerce Assistant
MP Moran & Sons
2022.05 - 2022.09
Customer Service Assistant
Wickes
2021.03 - 2022.05
Customer Service Assistant
Building Supplies and Consultants Ltd
2020.09 - 2021.01
Work Experience
The Pet Emporium
2019.10 - 2019.10
GCSEs -
Watford Grammar School for Girls
2015.09 - 2020.03